Customer Service Representative in Mesa, AZ

BcForward is currently looking for Taxpayer Services - Customer Service Representative - CSR 3 in Mesa, AZ 85201

Role:Customer Service Representative
Location:Mesa, AZ 85201
Duration: 6 Months

Required Skills
2+ years in customer service, 1+ year of high production environment

Skill
Cash Handling

Skill
Google Suite

Preferred Skills
Bilingual

The contractor Customer Service
Representative 3 position at the Arizona
Department of Revenue is a
customer-facing role focused on
licensing. This role is responsible for
directly receiving, processing, and
applying payments for all tax types in
the forms of cash, checks, debit/credit
cards, and money orders to taxpayer's
personal or business accounts, and also
complete daily reconciliation and
end-of-day balancing of assigned till.
Responsibilities include assisting
taxpayers, processing license
applications and updates, and
providing information on licensing
laws, rules, and procedures. This role
requires in-person work at both the
Phoenix (8am - 5pm, Monday - Friday)
and Mesa (7am - 6pm, Monday -
Thursday) office locations. The work
schedule will be dependent on the
assigned office locations' business
hours.

Required Skills:2+ years of customer service experience, 1+ year of working in a high production environment, experience with cash handling, and proficiency in Google Suite.
Preferred Skills: Bilingual

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 249486 when responding to this ad.