Technical Specialist

Technical Specialist

BCforward is currently seeking a highly motivated Technical Specialist for an opportunity in Raleigh, NC 27610

Position Title: Technical Specialist

Location: Raleigh, NC 27610

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 to 12 Months contract

Job Type: Mon - Friday 40.00 Hours Per Week, Onsite

Pay Range: [$53.00- [$53.50]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. The candidate will need to come onsite the first day for training.

** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis.

Proactively promotes positive customer relationships and mentors others

to ensure client satisfaction and organizational success. Takes ownership of

customer problems and works with a sense of urgency to resolve incidents and

problems. Provides updates on work progress to the customer and others using

call tracking system. Has significant technical knowledge and serves as a

resource for others to help solve complex problems. Skilled in different types

of computer hardware software peripherals and components networking

protocols and communications. Stays abreast of current technology in a changing

environment. Identifies emerging trends and issues researches and makes

suggestions for technical solutions to solve current and future problems. Uses

extensive knowledge to develop and/or implement information technology

solutions to enhance organizational success. Works with Data Center Operations

with user file server data storage network reservations data restores

various account creations and modifications AD email CITRIX etc..

Works with application development teams to identify application issues at the

customer level and provide technical detail in order for development teams to

accurately identify problems within applications. Works with network

infrastructure teams to identify network issues at the customer level and

provide significant technical detail to assist in network hardware resolutions.

Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements IT internal and Service Level Agreements IT external. All documentation should be reviewed annually.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222339 when responding to this ad.

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