Penalty Review Specialist

Position Title: Penalty Review Specialist

Location: Phoenix, AZ 85007

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 06+ Months with the possibility of extension

Job Type: Onsite

Pay Range: $15/hr - $18/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Job Title: Penalty Review / Power of Attorney Processing Specialist

Location: Phoenix, AZ 85007
Duration: 6 months contract position with the possibility to be extended

Job Description

The Penalty Review / Power of Attorney Processing Specialist is responsible for processing and reviewing Arizona tax-related forms, specifically AZ Form 285(s) and AZ Form 290(s), ensuring accuracy, completeness, and compliance with applicable statutes, laws, and procedures.

Key Responsibilities

• Processes AZ Form 285(s) and AZ Form 290(s) as assigned
• Reviews incoming Forms 285 and 290 for accuracy and completeness
• Prepares and processes Power of Attorney (POA) forms or Penalty Abatement forms for data entry into the tax accounting system or PRU team inventory master
• Ensures all forms and actions taken (paper, email, fax) are properly organized and securely stored
• Researches and resolves POA and prescreening issues and questions
• Serves as a point of contact for taxpayer inquiries and cases related to Forms 285 and 290
• Assists with proper routing of emails in the AZTaxhelp delegated email box
• Provides Tier 1 / basic-level customer care to taxpayers regarding form completion (Forms 285 and 290)
• Escalates intermediate and complex taxpayer inquiries and cases to senior team members
• Processes mail as assigned
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Ability to understand and apply statutes, laws, and procedures governing filing requirements and assessment of penalty and interest
• Ability to mathematically calculate tax, penalty, and interest assessments according to department policies
• Knowledge of and ability to learn various tax types, policies, procedures, and legal references relating to local, state, and federal laws, including rules of evidence
• Understanding of accounting and mathematical principles and the business environment, with the ability to apply analytical techniques
• Strong verbal and written communication skills
• Ability to manage multiple projects with changing priorities
• Ability to work independently and/or in a team environment
• Strong problem-solving skills in variable situations requiring analytical, interpretive, evaluative, and constructive thinking within broadly defined policies and objectives
• Ability to follow established guidelines
• Computer proficiency, including efficiency in Google Suite and/or Microsoft Office products, with particular strength in spreadsheets

Required Skills

• Google Suite and/or Microsoft Office (especially Sheets/Excel and Gmail)
• Research, analytical, and critical-thinking skills
• Problem-solving abilities
• Call handling and customer service skills
• Strong written and verbal communication skills
• Understanding of accounting and mathematical principles
• 10-Key experience

Education & Experience

• Some college with major coursework in Accounting, Business, or a closely related field OR
• Two (2) years of relevant professional experience
• Associate's Degree or equivalent experience

Spanish-speaking skills are a plus

Interested candidates please send resume in Word format Please reference job code 249482 when responding to this ad.