Care Management Support Coordinator II

BCForward is looking for Care Management Support Specialist- Remote

Job Description: Care Management Support Specialist

Location: Remote

Duration: 06+ Months

Possibility to Extend/Convert: Yes

Pay Rate: $25.00/hr on W2

Shift Timings: 8:00 AM-5:00 PM CST / 9:00 AM-6:00 PM EST

Position Purpose:
Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Primary Responsibilities:

• Provide outreach to members via phone to support care plan next steps, resources, and scheduling
• Assist members with accessing health plan and community resources
• Serve as front-line support for member/provider inquiries, explaining care plan procedures
• Support member onboarding by sending welcome letters, correspondence, and program materials
• Document and maintain non-clinical member records per regulatory requirements
• Refer members to local resources to address Social Determinants of Health (SDOH)
• Perform other duties as assigned

Education/Experience:

• Requires a High School diploma or GED
• Requires 1-2 years of related experience
• Preferred: BA degree (not required)

Requirements:

• 2 years customer service experience
• Moderate computer skills
• Beginner Excel skills
• Experience in managed care or medical office/facility settings
• Ability to navigate computer systems and use Microsoft Office
• Strong communication, time management, and organizational skills

Benefits:

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCForward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 238333 when responding to this ad.