Care Management Support Coordinator II

BCForward is looking for Care Management Support Coordinator II- Remote

Job Title: Care Management Support Coordinator II

Work Location: Remote (CST time zone)

Duration: 03+ Months Contract

Job Description:

As a Member Services Coordinator (CMSC) for Ambetter Market Place, your role will be pivotal in providing exceptional customer service to our members and assisting them with a variety of needs related to case management and health plan services. You will engage with members through phone outreach, assist with downloading and onboarding the Well frame App, educate members on Digital Case Management, and support their navigation through Centene's health services.

Key Responsibilities:

• Telephonic Outreach: Initiate calls to members and respond to inbound calls from members or Centene associates.
• Case Management: Create cases, tasks, and referrals in the member's chart in TruCare.
• Screenings & Documentation: Complete necessary screenings in TruCare and document all member interactions, outreach, and case updates.
• Spreadsheet Filtering: Filter and manage Excel spreadsheets as part of daily administrative tasks.
• Wellframe Onboarding: Assist members with downloading the Wellframe App and educate them about its features and benefits.
• Daily Planning & Scheduling: Utilize Microsoft Outlook Calendar for planning daily tasks and ensuring timely outreach.

Required Skills/Experience:

• Strong Microsoft Office skills (Word, Excel, Outlook)
• Professional spoken communication skills
• Typing proficiency
• Basic medical/healthcare knowledge
• Ability to multitask and work independently in a remote environment

Preferred Skills/Experience:

• Experience with MS Word, Excel, and Outlook
• Previous call center experience
• Prior experience in a managed health plan or medical facility
• Knowledge of insurance processes and terminology

Education Requirements:

• High School Diploma or GED

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 233622 when responding to this ad.