Platform Operations Analyst

Platform Operations Analyst

BCforward is currently seeking a highly motivated Platform Operations Analyst for an opportunity in Spring, TX (100% Remote)

Position Title: Platform Operations Analyst

Location: 100% Remote

Anticipated Start Date: 03/17/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 months contract with strong possibility of extension

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [REMOTE]

Pay Range: $25/hr. - $30/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

We are seeking a highly skilled and motivated Digital Services Platform Operations Analyst to oversee the day-to-day operations of our Digital Services Platform. The ideal candidate will have a strong background in software platform administration, system configuration and integration, system maintenance, coding, reporting, and technical support.

TECHNICAL

• Basic programming experience- Python
• Python pandas data library
• JavaScript
• JavaScript Selenium automation libraries
• SQL
• Preferably MS SQL
• HTML/CSS
• Microsoft Office suite
• RESTful API skills
• Azure
• MS SQL Server Management Studio
• Git
• GitHub
• Platform/Systems administration skills
• Basic systems analysis skills
• Basic data analysis skills
• Technical troubleshooting and problem-solving skills
• Change control and management skills
• Cybersecurity skills
• Documentation and diagramming skills (Visio)

Soft Skills

• Detail-oriented
• Persistent
• Collaborative
• Written and oral communication skills

• Cross-functional stakeholder and team communication skills

Key Responsibilities

• Stand up Digital Services Platform sites for new countries, including instance creation/configuration, and applying JavaScript Selenium automation.
• Develop and maintain custom Python code for reporting.
• Manage user access.
• Confirm language availability and submit translation requests.
• Properly manage and store sensitive information (keys, certificates, credentials, etc.)
• Systematically integrate product catalogs and content for resellers and customers.
• Manage site and feature deployments, validate new features, and communicate with support teams.
• Integrate new products into the software platform to enable automated purchasing.
• Configure and manage automated notification engine.
• Manage API integration with various systems.
• Maintain and release management for the platform.
• Handle cybersecurity inquiries and procedures.
• Develop and maintain custom JavaScript code for site standup automation.
• Provide technical support for subscription billing, resolve platform-related issues, and assist with partner/customer technical inquiries.
• Coordinate across various business and technical teams to assess the feasibility of and implement key business requirements.
• Address and answer questions about and provide support for subscription billing.
• Follow existence and implement new change control processes.
• Document operational and support processes.
• Diagram system and data flows.
• Submit and manage technical tickets to third-party systems.
• Routinely communicate and problem-solve with external partners and third parties.

Qualifications

• 2+ years of experience with Python, JavaScript, SQL, and Azure.
• 2+ years of experience with RESTful API integration.
• 2+ years of experience in administrating an enterprise software system/platform.
• 2+ years of experience designing and implementing operational, change management, and technical support processes.
• Experience with Git & GitHub.
• Experience designing new and modifying existing architecture to comply with cybersecurity requirements.
• Experience working across technical and business teams.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Preferred Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• Familiarity with:

• ServiceNow
• Microsoft Cloud Solution Provider (CSP) program
• Interworks.cloud platform
• HP software solutions (Wolf Pro Security, WXP, Proactive Insights, etc.)
• Channel- Distributor- Reseller- End Customer flow

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Python, JavaScript, SQL, Azure, RESTful API

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward' s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236256 when responding to this ad.

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