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Help Desk Technician job in Plano at BCforward

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Help Desk Technician at BCforward

Help Desk Technician

BCforward Plano, TX Contractor
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Help Desk Technician

Title: Help desk technician
Duration: 03 Months
Location: TV 9 Plano TX 75024


Provides level 2 technical support to users for computer-related technical problems on assigned account(s). Enters contacts into the ticket tracking system; ensures information is accurate, prioritized and assigned to a queue.

Essential Job Functions
Responds to customer inquiries to ensure customer needs are met.
* Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
* Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
* Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
* Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
* Provides back-up assistance on other accounts as needed.

Basic Qualifications
* US Citizen.
* High school diploma or G.E.D.
* One or more years of technical training in computer support preferred
* Two or more years of technical or customer support experience
* Experience working with company products and operating systems
* Experience with solving computer related problems
* Experience working with company escalation policy

Other Qualifications
* Interpersonal skills to interact with customers and team members
* Good communication skills
* Organization skills to balance and prioritize work
* Analytical and problem-solving skills
* Ability to work in a team environment

Interested candidates please send resume in Word format Please reference job code 194968 when responding to this ad.

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Job Snapshot

Employee Type



Plano, TX

Job Type

Customer Service


Not Specified

Date Posted

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