Facilities Services Associate

Facilities Services Associate

BCforward is currently seeking a highly motivated Facilities Services Associate, Palo Alto, CA opportunity.

Position Title: Facilities Services Associate

Location : Palo Alto, CA

Anticipated Start Date: 05/01/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 5 Months contract with possibility of Extension

Job Type: Full time [40 Hour's week]- Contract- onsite

Pay Range: 16.00 /hr. - $ 17.00/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

Customer Service, Answer telephones,

Job Description:

• Fluently speak, read, and write in preferred local language(s) and English.
• Provide concierge services and general information to help facilitate visits to HP, (e.g., generic business information, conference room reservations, transportation assistance, directions, hotel information, local restaurants, etc.) where requested by HP.
• Possess a thorough knowledge of the facility to assist new and visiting employees with Site navigation and provide a general overview of available Site services and amenities.
• Ensure proper escorts are arranged for non-HP workers within HP facilities, (e.g., visitors, customers, guests).
• Take ownership of the entire reception area, including but not limited to ensuring the environment is clean, tidy, and well represented by a HP facility.
• Respond to complaints in a timely, professional, and courteous fashion while projecting a positive image.
• Anticipate the needs of customers and guests, whenever possible. Register and provide a temporary badge to visitors, customers, suppliers, short-term HP contingent workers and HP retirees (if retiree does not possess a HP retiree photo badge).
• Answer telephone, transfer calls, and provide general assistance.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Customer service, phone Etiquette

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 221544 when responding to this ad.

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