Care Management Support Coordinator II

Care Management Support Coordinator II

BCforward is seeking a highly motivated Care Management Support Coordinator II role, location Remote (WA, OR, AZ, NV, TX, OK, KS, NE)

Job Title: Care Management Support Coordinator II

Location: Remote (WA, OR, AZ, NV, TX, OK, KS, NE)
Job Type: Full-Time
Pay Rate: $25.00/hour
Shift: Monday - Friday, 8 AM - 5 PM (PST or MST)
Start Date: 4/10
Potential to Extend: Yes

Position Overview:

The Care Management Support Coordinator II will play a vital role in supporting the Care Management Team by conducting outreach to members, facilitating enrollment into care programs, and ensuring high-quality customer service. This role requires a fast-paced call center environment experience with a focus on outbound sales-style calls, healthcare knowledge, and strong data entry skills.

Key Responsibilities:

• Make a minimum of 60 outbound calls per day to existing members to discuss care management programs.
• Explain program benefits and encourage members to enroll in care management services.
• Serve as the first point of contact for members, providers, and internal teams to address inquiries and assist with care plan coordination.
• Document and update non-clinical member records in True Care and other EMR systems per regulatory guidelines.
• Support members by connecting them to health plan and community resources to address Social Determinants of Health (SDOH).
• Assist with member onboarding by sending welcome letters, educational materials, and related correspondence.
• Adapt to business needs as call types and responsibilities may vary over time.
• Utilize Microsoft Office Suite (Excel, Word, Outlook, Teams) for reporting and communication.

Required Qualifications:

• Education: High School Diploma or GED required.
• Experience:
  • 1-2 years of fast-paced call center experience.
  • At least 2 years of healthcare-related experience.
  • Sales or outbound calling experience preferred.
  • Experience navigating multiple systems and performing data entry.
• Technical Skills:
  • Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
  • Ability to learn and operate EMR systems like True Care.
• Soft Skills:
  • Strong communication and sales-style persuasion skills.
  • Ability to adapt to changes in job responsibilities.
  • Detail-oriented with excellent documentation skills.
• Preferred:
  • Bilingual in Spanish is a plus!

Performance Expectations:

• Performance is measured by production metrics, including:
  • Call volume (minimum 60 calls per day).
  • Number of members successfully enrolled in care programs
• Benefits:

• BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

• About BCforward:

• Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

• BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

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• BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

• To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

• This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235982 when responding to this ad.

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