Software Engineer

Software Engineer

BCforward is currently seeking a highly motivated Software Engineer

for an opportunity at Eagan, MN-Location!

Position Title: Software Engineer

Location: Eagan, MN

Anticipated Start Date: 02/17/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months

Job Type: Full Time (>%3D40 HRS WEEKLY) - CONTRACT - Remote

Pay Range: $60/hr - $70/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Key responsibilities:
Responsibilities:

Automation Development and Implementation: Design, develop, and deploy automation solutions including AI Agents and Chat Bots using Microsoft Power Automate and Copilot Studio.

Utilize AI-powered capabilities, such as Large Language Models (LLMs), Natural Language Processing (NLP) and Machine Learning (ML), to enhance automations.

Implement intelligent document processing (IDP) techniques to extract and process information from documents.
• Configure and manage automation solutions to ensure optimal performance and reliability.
• Develop robust error handling and exception management mechanisms
Deployment and Support
• Deploy solutions to the production environment, ensuring seamless integration with existing systems.
• Provide ongoing support and maintenance for existing automations and newly developed automations, including troubleshooting, bug fixes, and performance optimization.
• Establish a robust support process to address issues and inquiries promptly.

Key qualifications

• Bachelor's degree in computer science, Engineering, or related field.

• At least 5 years of experience in automation design and architecture using automation tools, low-code/no-code platforms, and scripting languages.

• Strong hands-on experience with Power Automate for designing and implementing complex automated workflows, including the use of connectors, custom actions, and error handling.

• Familiarity with AI Builder and its capabilities for incorporating AI into automation processes.

• Deep understanding and experience with Microsoft Copilot Agents and Copilot Studio:

• Conversational Design: Experience designing and implementing conversational flows within Copilot Studio, including user intents, entities, dialog management, and context handling.

• Knowledge Base Integration: Ability to connect Copilot Agents to knowledge bases and data sources to provide accurate and relevant information to users.

• AI Capabilities: Leveraging AI capabilities like natural language understanding (NLU), sentiment analysis, and language generation to enhance the agent's responses and interactions.

• Agent Customization: Skills in customizing the agent's appearance, personality, and voice to align with brand guidelines and user expectations.

• Testing and Optimization: Experience with testing and refining Copilot Agent performance, including A/B testing, user feedback analysis, and continuous improvement.

• Security and Ethical Considerations: Understanding of security and ethical considerations related to AI-powered conversational agents, including data privacy, bias mitigation, and responsible AI development.

• Experience in designing and architecting automation solutions for the healthcare industry is highly desired.

• Experience in integrating automation solutions with various systems and applications using APIs, web services, databases, etc.

• Experience in documenting and maintaining the automation architecture, design, and code.

• Experience in training and mentoring the automation developers and testers on the best practices and standards of automation development.

• Excellent communication, collaboration, and problem-solving skills.

• Certification in automation tools, low-code/no-code platforms, or scripting languages is a plus.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234758 when responding to this ad.

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