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Job Requirements of Lead Patient Care Coordinator:
-
Employment Type:
Contractor
-
Location:
Hedwig Village, TX (Onsite)
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Lead Patient Care Coordinator
BCforward
Hedwig Village, TX (Onsite)
Contractor
Lead Patient Care Coordinator BC Forward is Looking for Lead Patient Care Coordinator in Nationally Remote Job Title: Lead Patient Care Coordinator
Location: Nationally Remote (Worksite: Houston, TX 77043)
Pay Rate: $19.04/hr
Assignment Duration: 5 Months
Start Date: April 8, 2025
Work Schedule: Monday-Friday | 10:00 AM-6:00 PM CST (1-hour lunch) or 10:30 AM-6:00 PM CST (30-minute lunch)
Possibility to Extend or Convert: Yes Position PurposeThe Lead Patient Care Coordinator will support the Supervisor in overseeing daily operations, mentoring team members, handling escalations from patients and providers, and ensuring efficient patient care coordination. This position plays a key role in workflow management, training, and providing exceptional service in a specialty pharmacy environment. Key Responsibilities
Leadership capabilities Proven high performance in prior roles Call center and insurance experience
Preferred Attributes:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
Location: Nationally Remote (Worksite: Houston, TX 77043)
Pay Rate: $19.04/hr
Assignment Duration: 5 Months
Start Date: April 8, 2025
Work Schedule: Monday-Friday | 10:00 AM-6:00 PM CST (1-hour lunch) or 10:30 AM-6:00 PM CST (30-minute lunch)
Possibility to Extend or Convert: Yes Position PurposeThe Lead Patient Care Coordinator will support the Supervisor in overseeing daily operations, mentoring team members, handling escalations from patients and providers, and ensuring efficient patient care coordination. This position plays a key role in workflow management, training, and providing exceptional service in a specialty pharmacy environment. Key Responsibilities
- Mentor and guide Patient Care Coordinators and assist in training and development
- Troubleshoot and resolve escalated issues related to referrals and patient/provider concerns
- Monitor phones, emails, and workflow; balance independent and team-based tasks
- Obtain lab results to support Clinical Pharmacists with care planning
- Handle complex and priority payer/pharma accounts
- Contact new patients to introduce pharmacy services and gather necessary documentation
- Maintain accurate patient records and ensure timely medication ordering
- Review inventory and coordinate medication deliveries
- Process patient payments and communicate co-pay/past due balances
- Document all communications with stakeholders (pharmacy personnel, physicians, patients, etc.)
- Ensure pharmacy records are complete and accurate
- Assist in developing and implementing training materials and quality audits
- Supervise daily operations and assign team workflow effectively
- High school diploma or equivalent
- 3+ years of experience in pharmacy technician roles, call center operations, or customer service
- Strong leadership and customer service skills
- Healthcare and specialty pharmacy experience (preferred)
- Call center and insurance background strongly preferred
- Infusion center experience is a plus
- Current Pharmacy Technician Certification (preferred)
- Foundation Care Only: Must complete Missouri Registered Pharmacy Tech application on Day 1 and obtain a non-restricted license within 30 days OR hold an active Missouri license
Preferred Attributes:
- Stable employment history (job-hoppers will be disqualified)
- Demonstrated initiative, ownership, and ability to thrive in a fast-paced environment
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
Interested candidates please send resume in Word format Please reference job code 238562 when responding to this ad.
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