IT Operations Engineer

IT Operations Engineer

BCforward is currently seeking a highly motivated IT Operations Engineer for an opportunity in Reston, VA

Position Title: IT Operations Engineer

Location: Reston, VA

Anticipated Start Date: 06/16/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ months contract with strong possibility of extension

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [REMOTE]

Pay Range: $45/hr. - $48/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests.
Coordinate and manage changes to the production environment ensuring safety and soundness while working with an agile mindset.

• Lead the operational implementation and maintenance of complex IT infrastructure and application projects
• Troubleshoot and resolve advanced and complex system, service, application and network/connectivity issues
• Provide guidance, training, etc. to junior members and new members of the team
• Identify and drive efforts for automation initiatives
• Identify system performance enhancements, propose and implement solutions for those enhancements
• Identify and resolve monitoring and alerting issues, including threshold updates, new monitors and resolving other problematic alerts
• Handle compliance activities including access and password management, compliance with all policies and procedures
• Handle escalated incidents from other tiers or teams and quickly triage and remediate issues to minimize any business impact
• Lead critical incident response efforts and root cause analysis
• Lead critical application releases and implementations that include interfacing application changes and coordination
• Perform root cause analysis of issues
• Update configurations, including testing and peer reviewing
• Create/modify code, scripts, and monitors to resolve, prevent or monitor application incidents
• Provide recommendation on continuous improvement and execute the same

Required Skills:

• Good communication skills (oral and written)
• Attention to detail
• Ability to multi-task
• Knowledge and use of ticketing systems
• Proven experience with:
• Unix/Linux
• Expert knowledge of AWS cloud platforms, Certification required
• Proficient in the use of the AWS console and CLI
• Advanced scripting and automation skills
• Strong problem-solving abilities
• System and data analysis using common tools (PowerBI, Tableau, Excel, etc.)
• Use Office products including Excel, Word, Outlook

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Ticketing Systems, Linux/Unix, AWS cloud, Scripting, Automation

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward' s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 238980 when responding to this ad.

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