Customer Service

Customer Service

BCforward is currently seeking a highly motivated Customer Service for an opportunity in Tucker, GA

Position Title: Customer Service

Location: Tucker, GA

Anticipated Start Date: 12/08/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3 months contract with strong possibility of extension

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [REMOTE]

Pay Range: $19/hr. - $20.15/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Perform daily operational tasks with accuracy, efficiency, and strong attention to detail.
• Utilize Microsoft Office applications, particularly Excel, to complete reports, track data, and assist with workflow management.
• Provide exceptional customer service to internal and external stakeholders, responding promptly and professionally to inquiries.
• Balance multiple tasks and competing priorities while maintaining a high level of productivity.
• Support the team in a fast-paced work environment, adapting quickly to procedural or workload changes.
• Apply strong analytical thinking to review information, identify issues, and assist in problem-solving efforts.
• Collaborate with team members as a goal-driven, dependable team player committed to achieving department objectives.
• Maintain accuracy and completeness of documentation, ensuring compliance with organizational and regulatory requirements.
• Leverage basic knowledge of commercial insurance verifications and Medicaid processes (preferred but not required).

Required Soft & Technical Skills

• Proficiency in Microsoft Office, with emphasis on Excel.
• Strong customer service and communication skills.
• Ability to multitask, prioritize, and meet deadlines.
• Quick learner with strong adaptability to new systems or processes.
• Detail-oriented with solid analytical abilities.
• Comfortable working both independently and within a collaborative team environment.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Customer Service, Insurance verification, Medicaid

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward' s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 247868 when responding to this ad.

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