Customer Service Representative

Customer Service Representative

BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Rio Rancho, NM!

Position Title: Customer Service Representative

Location: Rio Rancho, NM (Hybrid)

Anticipated Start Date: 02/03/25

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 + months contract + renewable

Job Type: [FULL TIME (>%3D30 HRS WEEKLY) [CONTRACT], [HYBRID]

Pay Range: $16.60/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description

Responsibilities:
Qualify leads from marketing campaigns as sales opportunities.
Contact potential clients through cold calls and emails.
Partner with sales operations on ABM Outreach content creation and upkeep.
Present our company to potential clients.
Impeccable documentation of outbound activity and lead management.
Identify client needs and suggest appropriate products/services.
Proactively seek new business opportunities in the market.
Set up meetings or calls between (prospective) clients and Account Executives.
Report to the Business Development Manager on (weekly/monthly/quarterly) sales results.
Stay up-to-date with new products/services and new pricing/payment plans.
Informs customers of company promotions and upgrades; may persuade customer to purchase extended products, services, supplies.
Responsible for pipeline and forecast responsibility in accordance with sales center business process.
Establishes a professional working relationship with the client.
Aligns the account strategy and sales motions to maximize client value.
As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue.
Attains quarterly targets and annual quota.

Education and Experience Required:
Must be able to navigate Microsoft Windows Operating Systems and corresponding Microsoft Office/Office 365 Applications (Outlook/Excel/Word/PowerPoint/Etc...).
Two year university/Associate degree preferred or equivalent experience.
Typically 3+ years of experience in related field, preferable in IT.

Preferred Requirements:
Proven work experience as a Business Development Representative, Sales Account Executive or similar role
Hands-on experience with multiple sales techniques (including cold calls)
Experience with CRM software (e.g. Microsoft Dynamics, Sales Force)
Experience with sales enablement Software (e.g. Outreach, Insides Sales)
Familiarity with MS Suite
Understanding of sales performance metrics
Excellent communication and negotiation skills
Ability to deliver engaging presentations
Exhibits knowledge of HP portfolio of products or capacity to learn and utilize product resources to meet job requirements.
Consistently meets or exceeds metrics related to outbound calls, open pipeline leads, and closed won revenue set by segment management.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Java, Spring , Sprint batch, Hibernate, Angular and AWS.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234238 when responding to this ad.

---