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Job Requirements of Customer Success Manager IV:
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Employment Type:
Contractor
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Location:
Santa Monica, CA (Onsite)
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Customer Success Manager IV
BCforward
Santa Monica, CA (Onsite)
Contractor
$75.00 - $82.00/Hour
Customer Success Manager IVBCforward is currently seeking a highly Customer Success Manager IV for a Remote opportunity! Position Title: Customer Success Manager IVLocation: Santa Monica, California (Remote)Anticipated Start Date: 10/8/2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 MonthsJob Type: Contract (>%3D30 HRS WEEKLY) (Remote)Pay Range: $75 - $82Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description:
- The Developer Success Manager is responsible for coordination and execution of a program aimed to provide support to Developers on the Client Horizon platform.
- Everyone is an owner on the team, so running a program or project also includes tracking and monitoring of project progress with regards to deadlines and needs, assisting in scheduling and logistical coordination, communicating frequently with team members and management, writing summaries, and sending status updates.
- This is an exciting opportunity to support 3rd parties (big name partners) by providing education and support regarding critical non-technical issues.
- The project ultimately supports the success of the developers in the ecosystem, ensuring they have the necessary information they need to ensure safe and positive experiences for users.
- Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
- Support the Program Manager with problem solving, providing guidance, access to necessary tooling
- Work closely with 3P Vendors to provide support, meet quality assurance, provide training, and ultimately execute the program
- Understand gaps and support in determining solutions, guiding decision-making conversations and then leading implementation of best solutions
- Admin: coordinate deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps, accordingly, keeping clear record of dependencies, deadlines, and monitoring progress against those deadlines
- Monitor, assess, and communicate regulatory changes, emerging compliance risks and trends and new self-serve features to key partners and stakeholders.
- Assist business, operations, and other key stakeholders in responding to escalations from leads by conducting, compiling, and presenting research as required.
- Assist with measuring and reporting progress of program, identifying areas of improvement and driving projects focused
- Works well independently and is a strong team player
- Previous program management, customer service experience, account management, compliance and/or operations experience
- Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
- Comfortable leading meetings with key strategic partners and troubleshooting any issues
- Ability to present updates in large team meetings
- Computer knowledge and various programs such as google suite, excel, project management tools like Asana
- Any previous experience working with developers, clients, third parties, integrity, compliance would be helpful in this role
- Bachelor's degree in a technical, liberal arts or business-related field
- Experience in tech (preferred)
- High level, will be working daily with the strategy lead of developer support, they are an FTE who are also just taking on this scope
- Everything that is not technical, the candidate will be supporting administrative, pricing, tooling, rock steady, compliance issues that come from developers. A vendor team that will be working on the tickets, but we need to set up the process. Set a journey for the developer, figure out the end-to-end journey for support in non-technical questions
- They have worked with CRM's, salesforce and understand customer support and flows, QA measurement and factors
- Could be escalations, the CW will need to deal with external vendors and clients, candidate feels comfortable to resolve those issues for folks
- Strong ability for verbal communication as well.
Interested candidates please send resume in Word format Please reference job code 229733 when responding to this ad.
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Salary Details
This salary was provided in the Job Posting.
$75-$82
Hourly Salary