Exception Management Analyst

BCforward is currently seeking a highly motivated Exception Management Analyst for an opportunity in Newark, DE!

Job Title: Exception Management Analyst
Contractor: 3-month contract with possible extension and conversion to FTE
Location: Newark, DE 19713
Pay Rate: $35/hr.

Seeking a detail-oriented and proactive Exception Management Analyst to join our Wholesale Loan Operations team. In this role, you will be responsible for identifying and risk assessing exceptions related to syndicated and bilateral commercial loan transactions. Your analysis will help protect the firm from operational and financial risk while supporting business continuity across the wholesale lending lifecycle.

Youll collaborate with internal stakeholders-including Operations, Technology, Risk, and Controls teams-to triage exceptions, assess potential impact, and escalate as necessary. This role is ideal for someone with a strong control mindset and a working knowledge of commercial loan products and operational flows.

Job Responsibilities:
* Monitor exception reports and dashboards to identify breaks or discrepancies in wholesale loan data, payments, and documentation.
* Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution.
* Perform detailed risk assessments of exceptions to determine root cause, exposure level, and required escalation paths.
* Collaborate with business partners to ensure timely risk mitigation strategies are in place for high-impact or recurring exceptions.
* Maintain detailed and audit-ready documentation supporting exception findings, assessments, and recommended actions.
* Contribute to process improvement initiatives that enhance exception detection and reduce operational risk.
* Assist in preparing trend analysis and control reporting for senior stakeholders.
* Identify alternatives and options for addressing issues and exploring scenarios.
* Collaborate effectively with colleagues, leveraging diverse skills to achieve goals.
* Detect training needs for process and soft skills to enhance performance.

Required Qualifications, Skills, and Capabilities:
* 1-2 years of experience in commercial or wholesale loan operations, middle office, or control functions within financial services.
* Ability to identify operational risks and control gaps, with strong critical thinking and documentation skills.
* Proficiency in Microsoft Excel; ability to work with large datasets and perform trend analysis.
* Strong communication and interpersonal skills with a collaborative, solution-focused mindset.

Preferred Qualifications, Skills, and Capabilities:
* Bachelors degree in Finance, Accounting, Business, or a related field, or supplemental experience
* Experience with Alteryx for process automation or exception mapping.
* Ability to build and maintain dashboards using Tableau or similar tools.
* Familiarity with exception management tools or reconciliation platforms.
* Knowledge of internal control frameworks and regulatory requirements applicable to wholesale lending.
* Strong understanding of syndicated and bilateral loan products and loan servicing platforms (e.g., LoanIQ).


Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 247450 when responding to this ad.