Customer Service Representative

BCforward is currently seeking a highly motivated Remote Bilingual Call Center Representative.

Position Title: Remote Bilingual Call Center Representative

Location: Remote

Anticipated Start Date: 12-02-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 1 Year (Contract)

Job Type: (40 HOURS WEEKLY], [CONTRACT], [REMOTE]

Pay Range: $13.50/hr to $14.00/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts.
• English and Spanish languages will be supported. Agents will be US Citizens only.
• Agents must be located in the United States.
• Agents may be remote agents or in house Call Center agents.
• Remote Agent protocols, processes, and procedures must fully comply with United States Government contract requirements.
• Agents and DXC must comply with IDEMIA's background check process and criteria.
• All personnel with access to TSA and FBI contract sensitive information, SSI and/or PII must be vetted and shall undergo federal background checks
• All personnel supporting state programs shall undergo state-specific background checks, as required by program.

Essential Job Functions

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Basic business and analytical problem solving skills
• Basic communication skills
• Ability to follow oral and written directions

Work Environment

• Office environment
• May require shift work

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Customer Service, Call Center

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 231348 when responding to this ad.

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