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Job Requirements of Community Resource Coordinator II - J01010:
-
Employment Type:
Contractor
-
Location:
Boynton, GA (Onsite)
Do you meet the requirements for this job?
Community Resource Coordinator II - J01010
BCforward
Boynton, GA (Onsite)
Contractor
Community Resource Coordinator II - J01010BC Forward is looking for Community Resource Coordinator II (Remote - GA)
Position Title: Community Resource Coordinator II (Remote - GA) Locations: Remote - GA
Anticipated Start Date: 10/03
Expected Duration: 6 Months
Job Type: Contract with possible extension
Shift: Monday-Friday, 8:00 a.m.-6:00 p.m. (based on an 8-hour shift).
Pay Rate $17.86/hr on W2.
Need: Customer service experience with expertise in care coordination, navigation, and community resource awareness.
Note : Must Pass Typing Test (55WPM) AND Computer Literacy Test.
Job Description:
Community Resource Coordinator II
Job Summary
The Community Resource Coordinator II supports community connection activities by linking members to resources that aid in their care management journey. This role ensures members have access to appropriate and cost-effective care resources while also providing health education and supporting the care team.
Essential Functions*
Note: The following is not intended to be an exhaustive list of all duties required of this position.
Key Duties and Responsibilities
Minimum Qualifications
Education and Experience
Story Behind the Need
Typical Day in the Role
Candidate Requirements
(Refer to Job Description for details)
Education/Certification
Top 3 Must-Have Hard Skills (Ranked by Importance)
Customer Service Experience
Care Coordination/Navigation
Community Resource Awareness
Position Title: Community Resource Coordinator II (Remote - GA) Locations: Remote - GA
Anticipated Start Date: 10/03
Expected Duration: 6 Months
Job Type: Contract with possible extension
Shift: Monday-Friday, 8:00 a.m.-6:00 p.m. (based on an 8-hour shift).
Pay Rate $17.86/hr on W2.
Need: Customer service experience with expertise in care coordination, navigation, and community resource awareness.
Note : Must Pass Typing Test (55WPM) AND Computer Literacy Test.
Job Description:
Community Resource Coordinator II
Job Summary
The Community Resource Coordinator II supports community connection activities by linking members to resources that aid in their care management journey. This role ensures members have access to appropriate and cost-effective care resources while also providing health education and supporting the care team.
Essential Functions*
Note: The following is not intended to be an exhaustive list of all duties required of this position.
Key Duties and Responsibilities
- Assist members in connecting with community and care resources in a cost-effective manner.
- Coordinate community outreach resources and promote awareness of available services.
- Serve as a point of contact for member inquiries regarding community and care resources.
- Support member-related correspondence and develop educational materials to facilitate successful community connections.
- Document and maintain information on community resources, ensuring compliance with health plan requirements.
- Provide assistance to the clinical team of nurses and social workers through outreach, community education, informal guidance, and member support.
- Conduct non-clinical general health assessments to refer members to appropriate care/services, resolve concerns, and collect information for medical providers and staff.
- Perform non-medical assessments such as home safety, community/environmental resources, transportation, and employment to support referrals and gather relevant information.
- Conduct telephonic and/or in-person outreach to locate individuals and families who are difficult to reach.
- Visit individual homes and/or community organizations as needed.
- Demonstrate working knowledge of Social Determinants of Health (SDOH) barriers.
- Perform other duties as assigned.
- Comply with all policies and organizational standards.
Minimum Qualifications
Education and Experience
- High School diploma or GED required.
- 1-2 years of related experience required.
- Monday-Friday, 8:00 a.m.-6:00 p.m. (based on an 8-hour shift).
Story Behind the Need
- Purpose of the Team: Support underserved populations in managing their health and provide education on inappropriate ER utilization (Ambetter and possibly Medicare populations).
- Team Culture/Environment: Fast-paced, collaborative health team culture with goals including increasing member satisfaction, closing care gaps, and reducing inappropriate utilization (e.g., ER visits).
- Hiring Initiative: This is not part of a larger hiring initiative.
Typical Day in the Role
- Perform face-to-face care management functions.
- Network with community-based organizations.
- Serve as a liaison between the community and the health plan as a Community Health Service Representative (CHSR).
- Meet performance expectations including monthly compliance and quality case audits.
Candidate Requirements
(Refer to Job Description for details)
Education/Certification
- Required: High School diploma or GED
- Preferred: -
- Required: -
- Preferred: -
- 1-2 years of related experience
- Not specified
- Strong customer service background
- Ability to navigate care coordination
- Knowledge of community resources and awareness
Top 3 Must-Have Hard Skills (Ranked by Importance)
Interested candidates please send resume in Word format Please reference job code 243936 when responding to this ad.
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