Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II for an opportunity Remote!

Position Purpose

The Care Management Support Coordinator II supports administrative care management activities including outreach, inbound call handling, and scheduling services. This role serves as a point of contact for members, providers, and internal teams to resolve issues and document member records in compliance with state and regulatory guidelines.

Key Responsibilities

Outreach & Member Support:

• Perform outbound calls to members to support care plan next steps, provide community or health plan resources, and assist with questions or concerns related to scheduling.
• Guide members through ongoing education for both the member and provider throughout the care/service.
• Connect members with other health plan and community resources to ensure high-quality customer care.
• Apply knowledge of assigned health plan(s) to answer inquiries and resolve issues.

Documentation & Record Keeping:

• Document and maintain non-clinical member records to comply with state regulations and internal policies.
• Ensure documentation is accurate and timely to meet both regulatory and operational requirements.

Member Onboarding & Administration:

• Assist with member onboarding, including sending welcome letters, related correspondence, and program educational materials.
• Provide day-to-day administrative support to facilitate positive member/provider relationships.

Social Determinants of Health (SDOH):

• Make referrals to address SDOH needs, leveraging local benefits and resources.

Other Duties:

• Perform other related duties as assigned by supervisor.
• Comply with all policies and standards.

Education/Experience

Required:

• High School diploma or GED.
• 1-2 years of experience in a related field.

Preferred:

• At least 2 years of healthcare experience.
• Call center or customer service experience.
• Sales experience is highly preferred.
• Bilingual in Spanish is a plus.

Required Skills/Experience

• Ability to manage a high volume of calls in a fast-paced environment.
• Strong communication skills and ability to engage members in discussion regarding their care.
• Basic data entry skills and proficiency in navigating multiple systems.
• Experience with Microsoft Excel for basic reporting.
• Adaptability to change and flexible with types of calls handled.
• Strong attention to detail in maintaining accurate member records.

Preferred Skills/Experience

• Previous experience in outbound sales, customer service, or healthcare-related roles.
• Ability to maintain a high level of productivity, making a minimum of 60 calls per day.
• Familiarity with True Care or similar systems.
• Knowledge of health plan activities and resources.

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 237429 when responding to this ad.