Usability Researcher 3

BCforward is currently seeking a highly motivated Usability Researcher 3 Professional Job for an opportunity at Remote but Must work in PST time zone!

Position Title: Usability Researcher 3

Location: Remote, but Must work in PST time zone

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Contract of 04 Months and possibility of extension

Job Type: Contract and Remote

Pay Range: $65 - $68/hr. on w2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Top Skills:

Years of Experience Required: 5-7 overall years of experience in the field.

Degrees or certifications required: Ideally, a degree in Human-Computer Interaction (HCI) is required to be eligible for this role. Other relevant degrees include psychology, UI engineering, or related social sciences degree

Minimum 5-7 years' experience with conducting interviews

Minimum 5-7 years' experience with communication, specifically the ability to present insights effectively

Minimum 5-7 years' experience with analysis and distilling insights for easy comprehension

Enterprise experience: experience working with B2B customers is critical

Job Description:

In this role, you will leverage your skills in mixed methods research to guide near and long-term product experience investments. You will work closely with UX Designers, Product Managers, other User Researchers, data science, and engineering teams to ensure that we are addressing the most critical user needs and opportunities.

We are especially enthusiastic about candidates who want to learn, grow, and embody new ways of working. If you embrace growth mindset, have a record of accomplishment of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is an awesome team to join.

Responsibilities:

• Conduct B2B UX research on one or all of the following types of audiences - individual employees, People leaders (execs, senior leaders, managers), IT Admins/Managers, Corporate Communicators and Human Resources Professionals.
• Drive research and UX practices that ensure diversity, equity, and inclusion in our product making decisions
• Design, execute, and analyze research to deliver insightful and actionable results.
• Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering.
• Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
• Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and design recommendations.
• Land impact broadly from your customer-focused knowledge by working across engineering, design, product, and data disciplines.

Skills and experience:

• Bachelor's Degree in HCI (human-computer interaction), market research, human factors, psychology, user experience design, behavioral science, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, AND 5-7 years User Experience Research experience | OR equivalent experience.
• Qualitative research experience to understand and build out user needs, jobs to be done, and challenges.
• Evaluative research experience and UX Health research (e.g. Usability Testing, Concept Tests, Heuristic Reviews, Experience Reviews, etc.).
• You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations - across all phases of the customer lifecycle and user journey.
• Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholder.
• Experience working in a fast-paced environment that requires independent time management, task prioritization, and flexibility.
• Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
• Experience building strong collaborative relationships with peers and stakeholders.
• Must have excellent interpersonal skills. The ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing) is a plus.
• Experience in digital platforms that support internal communications, collaboration, and employee engagement & experience at large enterprise companies is a plus!

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235488 when responding to this ad.

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