Technical Support Specialist/Lead

Technical Support Specialist/Lead

BCforward is currently seeking a highly motivated Technical Support Specialist/Lead for an opportunity in Piscataway, NJ!

Position Title: Technical Support Specialist/Lead

Location: Piscataway, NJ

Anticipated Start Date: 10/28

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 5+ months contract + Renewable

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [ONSITE]

Pay Range: $58-$60/hr only on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Responsibilities:
* Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
* Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
* Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
* Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
* Review and may resolve complex business issues.
* Excellent communication skills. Add case resolution to KMS.
* Understand and utilize Information Technology Information Libraries (ITIL).
* Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Education and Experience Required:
* Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level or equivalent experience. BA/BS or equivalent experience preferred.
* 3-5 years experience in relevant technologies and customer environments.
* Relevant industry qualification where applicable.

Knowledge and Skills:
* Experience in troubleshooting in a technical environment.
* Excellent analytical and problem solving skills.
* Software and hardware knowledge of computing, storage and peripheral devices.
* Advanced proficiency with case management databases and tools.
* Superior customer service skills.
* Phone and remote support.
* Ability to solve and document solutions for usage of other technicians and customers.
* Ability to mentor new agents.
* Ability to lead resolution activities with escalated customers.
* Ability to contribute to technical action plans.
* Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

High Performance Computing HW Break Fix

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 230210 when responding to this ad.

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