Commercial Loan Servicing - SBA

BCforward is currently seeking a highly motivated Lead Specialist-Comm Client Services-SBA for an opportunity in Brooklyn, OH!

Position Title: Lead Specialist-Comm Client Services-SBA

Location: can beat either Brooklyn, OH 44144 or Amherst, NY 14226

Anticipated Start Date: October 14, 2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 Months

Job Type: Contract [FULL TIME (>%3D40 HRS WEEKLY)], [CONTRACT], [ON-SITE]

Pay Range: $21/hr - $23/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Top Things Looking for in Candidate

Bachelor's degree in finance, business, or a related field.

Experience in commercial lending, preferably with a focus on SBA loans.

Knowledge of SBA loan programs, including 7(a) and 504.

Strong interpersonal skills and ability to build rapport with clients.

Detail-oriented and organized.

Ensure compliance with SBA regulations and internal policies.

Position Summary

• The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.

• Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike.

• Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development.

• The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decision-making and will escalate issues as needed. Individuals in this position should have a basic to moderate understanding of commercial loans and commercial loan servicing.

Overview of Primary Functions •

• Administers moderate procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

• Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees

• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior Specialist or supervisor

• May provide service in relation billing inquiries, service requests, suggestions and complaints from customers

• Uses independent thought to recommend and implement programs to solve complex issues, contributes to work flow or process change and redesign, and forms a strong understanding of the specific product or process

• Research requests to a logical conclusion and execute remedial action.

• Communicate to the requester the results of research and resolution of the problem effectively and timely.

• Other duties as assigned, including performance of special tasks and follow up for accurate and timely completion of transactions

Education, Experience, & Differentiating Skills

• High School Diploma or equivalent work experience required.

• Bachelor's degree in Finance or Accounting preferred

• 2+ years of experience and a strong knowledge of commercial loan servicing

• Demonstrates solid understanding of accounting principles

• Familiarity with systems such as CLS/CL3 and LoanIQ

• Proven excellent verbal/written communication and interpersonal skills

• Excellent judgement and decision-making skills, demonstrated leadership skills

• Strong analytical, research, and problem resolution skills

• Comfortable navigating multiple computer systems and applications to utilize resources to draw conclusions & solve complex challenges

• Moderate knowledge of banking policies, procedures, government regulations

• Ability to perform complex scheduled and non-scheduled maintenance functions

• Excellent internal and external customer service skills and proven ability to diffuse difficult customer situations independently

Requirements: Commercial Loan, SBA Loan, Commercial Loan Servicing

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best-in-class place to work.

BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 229911 when responding to this ad.

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