Care Management Support Coordinator II

Care Management Support Coordinator II

BC Forward is looking for Care Management Support Coordinator II (Remote - KY)

Position Title: Care Management Support Coordinator II (Remote - KY)

Locations: Remote - Kentucky
Anticipated Start Date: 07/07
Expected Duration: 6 Months
Job Type: Contract with possible extension
Shift: Typically 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, or 9:00 AM-6:00 PM; flexible with later start times if needed.
Pay Rate $22.00/hr. on W2
Need: Experience in healthcare or community settings with knowledge of medical terminology, screenings, MCOs, and strong basic computer skills.




Job Description:
Day-to-Day Responsibilities & Project Description (Outside of Workday JD):
The role involves extracting member data from internal systems and entering it into spreadsheets. The primary responsibility is to conduct outreach to members to help close care gaps, particularly by assisting them with scheduling primary care provider (PCP) appointments and locating a PCP if needed. The position also includes helping members access resources related to social determinants of health (SDOH). All interactions and outcomes must be accurately documented across various systems.
Performance Expectations/Metrics:

• Complete a weekly call goal of 250 calls
  
• Manage a daily panel of 50-60 members
  
• Maintain required monthly audit scores based on quality and compliance standards
  

First Day Overview:

• Introduction to the company and team
  
• Initial setup of laptop and access to required systems
  
• Orientation calls with HR, corporate team, and training staff
  
• Begin onboarding and shadowing process
  

Ideal Background/Previous Job Titles:

• Registration Clerk
  
• Medical/Patient Care Assistant
  
• Mental Health Care Professional
  
• Customer Service Representative
  
• Licensed Practical Nurse (LPN)
  
• Community Health Worker
  

Required Skills/Experience:

• Demonstrated long-term tenure in previous positions
  

Preferred Skills/Experience:

• Experience in a medical office or healthcare setting
  
• Familiarity with medical terminology
  
• Experience with community-based organizations
  
• Basic computer proficiency
  
• Managed Care Organization (MCO) experience
  
• Understanding of common medical screenings
  

Education Requirement:

• High School Diploma
  

Preferred Education:

• Medical training, certification, or background in mental health
  

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Key Responsibilities:

• Conduct outreach to members via phone to support care plan activities, address questions, and provide ongoing education to both members and providers.
  
• Assist members in accessing health plan and community resources to promote high-quality care and service.
  
• Utilize working knowledge of the assigned health plan(s) to assist members and providers effectively.
  
• Respond to member and provider inquiries, requests, and concerns, including clarification of care plan procedures and protocols.
  
• Support member onboarding by sending welcome letters, correspondence, and program-related educational materials.
  
• Maintain and document non-clinical member records in alignment with regulatory and organizational standards.
  
• Make appropriate referrals to address Social Determinants of Health (SDOH) by leveraging knowledge of local resources and benefits.
  
• Perform additional duties as assigned.
  
• Ensure full compliance with company policies, procedures, and regulatory standards.
  

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Education & Experience Requirements:

• Required: High School Diploma or GED
  
• Experience: 1-2 years of related experience in a healthcare, customer service, or administrative support role
  

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 239304 when responding to this ad.

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