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Job Requirements of Care Coordinator II:
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Employment Type:
Contractor
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Location:
Tampa, FL (Onsite)
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Care Coordinator II
Position Title: Care Coordinator II (Remote - Spanish) Locations: Remote (with in-office requirement whenever needed) - Tampa, FL 33634
Anticipated Start Date: 5/26
Expected Duration: 6 Months
Job Type: Contract with possible extension
Shift: Monday - Friday 9:00 a.m. - 6:00 p.m. EST
Pay Rate $25.00/hr. on W2
Need: Minimum 2+ years in healthcare or managed care with high-volume call experience, tech proficiency (Excel, Outlook, Word, MS Teams); bilingual (Spanish/Creole) and prior remote work experience preferred.
Interview Process: 1 - Phone Screen, 2- Video Interview
Job Description:
Position Purpose
As a Care Management Support Specialist, you will play a critical role in ensuring that healthcare services are efficiently delivered to members, supporting care managers, and promoting continuity of care. You will engage with members through outbound phone calls or home visits, coordinating services and educating members on their care plans and available resources.
Key Responsibilities
- Conduct outreach via phone or home visits to engage members and discuss their care/service plans, next steps, available resources, and education needs.
- Coordinate care activities with healthcare and community providers, partners, caregivers, and internal teams.
- Handle member and provider inquiries and concerns related to care plans, and escalate as needed.
- Communicate with care managers, practitioners, and internal stakeholders to ensure continuity of care.
- Assist in service assessments/screenings and accurately document member needs.
- Maintain up-to-date member records per regulatory and organizational guidelines.
- Identify member needs and refer to appropriate internal or community-based programs.
- Provide clear education on member benefits and available healthcare resources.
- Submit daily reports summarizing outreach efforts and productivity.
- Perform other duties as assigned, in alignment with company policies and standards.
To support increased volume of care coordination cases and enhance member outreach compliance.
Motivators:
Timely service delivery, improved member satisfaction, and compliance with regulatory requirements.
Team Environment:
- Strong culture of open communication with daily chats and team support
- Comprehensive onboarding process, including 1:1 training with a preceptor and weekly check-ins with leadership during the first month
- Supervisors are accessible, supportive, and prioritize new hire success
- Long-term investment in skill-building and professional development (LinkedIn Learning access upon conversion)
Typical Day in the Role
- Conduct 50-75 outbound member calls per day
- Make 3 contact attempts per member (Day 1, 2, and 3), followed by provider outreach if contact fails
- Investigate and research member contact information, case details, and provider coordination
- Submit daily productivity reports via Outlook
- Primarily remote, but MUST report in-person to designated office if remote work is interrupted (e.g., internet outage)
- May be assigned stretch projects depending on workload
Candidate Value Proposition
- Be part of a transparent, tight-knit, and high-performing team
- Strong emphasis on communication, support, and mentorship
- Gain valuable experience in managed care coordination, healthcare systems, and regulatory compliance
- Opportunity to grow professionally through LinkedIn Learning, including PMI and other career-enhancing courses
- Exposure to high-impact work with vulnerable populations and healthcare providers
Qualifications
Education & Certification
- Required: High School diploma or GED
- Preferred: Additional education should be listed and not omitted (e.g., Associate's, Bachelor's)
- Required:
- 2+ years in healthcare or managed care (non-negotiable)
- High-volume inbound/outbound calling experience
- Proficiency with basic technology (Excel, Outlook, Word, MS Teams)
- 2+ years in healthcare or managed care (non-negotiable)
- Preferred:
- Bilingual (Spanish or Haitian Creole)
- Previous remote work experience
- Bilingual (Spanish or Haitian Creole)
- Lack of clear recent work history or missing contract experience (especially with Centene)
- Employment gaps of 6-8 months without explanation
- Inaccurate or incomplete education history
Performance Expectations
- Ability to multi-task (e.g., making calls while taking detailed notes)
- Strong attention to professional conduct and appearance on remote calls
- Must have a quiet, professional home office setup to handle confidential health information
- Demonstrated independence and accountability in remote settings
Top 3 Must-Have Skills (Stack-Ranked)
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 238197 when responding to this ad.