Customer Service Representative

Job Title: Customer Service Representative

Location: Phoenix, AZ 85007

Duration: 3 months+

Pay Range: $$17 - $18.15/hr (W2)

Job ID: 371351

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative to join our team. The role serves as the first point of contact for visitors and callers while performing high-volume, accurate data entry to maintain the integrity of company records. The successful candidate will demonstrate professional reception etiquette, customer focus, and dependable administrative support.

Responsibilities:

• Greet visitors, manage the front desk, and route inquiries to appropriate teams.
• Answer and direct incoming calls and messages with professional communication.
• Perform high-volume data entry with accuracy to update and maintain company records.
• Support administrative tasks including scheduling, document handling, and mail coordination.

Required Skills & Qualifications:

• 1-2 years of administrative, office, or customer service experience.
• Proficiency with data entry and Microsoft Office or similar tools.
• Strong attention to detail and organizational skills.
• Clear verbal and written communication abilities.

Preferred Skills:

• Experience with call routing systems or ticketing tools.
• Familiarity with CRM or records management systems.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

Name: Sindhu Priya

Email: