IT Support Associate

IT Support Associate

Bcforward is looking for IT Support Associate (Hybrid)

Position Title: IT Support Associate (Hybrid)
Locations: 10535 Boyer Blvd, Austin, TX 78758
Anticipated Start Date: 11/4
Expected Duration: 12 months
Job Type: Contract to Hire
Pay Rate: $21.00/hr on W2

Need:
Min. 3 years of IT support experience (with 2 years of Software Support and 1 years with WINDOWS operating systems). JURIS or claims management application experience preferred.

Skill Set:
IT support experience: 6 years
Software Support: 10 Years
WINDOWS operating systems: 10 years
Microsoft office: Yes
Education & Licensing: High school diploma
2 years of college in computer science.(Not completed)
DOB-MM/DD: 10/06

Location: Austin, TX (Contract to Hire)
Hybrid Position: 2-3 days onsite
PRIMARY PURPOSE:
To provide basic IT systems support to end users for a variety of computer system issues. This includes responding to telephone calls, emails, and technical support requests while documenting, tracking, and monitoring issues to ensure timely resolution.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Identify, research, and resolve a high volume of simple to moderately complex issues from internal and external customers.
• Provide timely status updates and follow-up information to customers.
• Escalate complex issues to the appropriate departments as necessary.
• Document customer issues in the call tracking system accurately and promptly.
• Assist in real-time resolution of support issues to minimize downtime and enhance customer satisfaction.
• Stay updated on policies, product features, and industry trends to provide accurate technical solutions.
• Provide after-hours support via an on-call cell phone when needed.ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
• Perform other duties as assigned.
• Support the organization's quality programs.

QUALIFICATIONS:
Education & Licensing:

• An associate degree in a computer technology field is preferred.

Experience:

• Minimum of three (3) years of experience in computer systems support or an equivalent combination of education and experience required.
• Two (2) years of proprietary software support experience are required.
• One (1) year of Windows operating system troubleshooting experience required.
• Experience with JURIS or claims management applications is preferred.

SKILLS & KNOWLEDGE:

• Strong knowledge of Windows OS, Outlook, and Microsoft Office Suite.
• Excellent oral, written, and business communication skills.
• Strong analytical, interpretive, and decision-making skills.
• Excellent organizational and interpersonal skills.
• Proficient in negotiation and conflict resolution.
• Strong stress and time management abilities.
• Ability to work effectively in a team environment.
• Capability to meet or exceed performance competencies.

WORK ENVIRONMENT:

• Reasonable accommodations will be considered when applicable and appropriate.

Mental:

• Ability to think clearly and conceptually; strong judgment, troubleshooting, problem-solving, analysis, and discretion; capable of handling work-related stress; adept at managing multiple priorities and meeting deadlines.

Physical:

• Computer keyboarding; travel may be required.

Auditory/Visual:

• Required hearing, vision, and speaking capabilities.
  
  Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
  About BCforward:
  Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
  BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
  BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
  To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
  This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
  

Interested candidates please send resume in Word format Please reference job code 230855 when responding to this ad.

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