Product Operations Specialist (Project Management III)

Product Operations Specialist (Project Management III)

BCForward is currently seeking a onsite motivated Product Operations Specialist (Project Management III) at Menlo Park, CA, USA.

Position Title: Product Operations Specialist (Project Management III)

Location: Menlo park, CA 94089

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 06 Months

Job Type: [>%3D40 weeks] [Contract] [Onsite].

Pay Range: $65 - $70/hr. on W2.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Role: Product Operations Specialist (Project Management III)

Location: Menlo Park, CA

Duration: 6 months and open to extension

Job Description:

• Product Operations Specialist
• The Product & Regulatory Operations org is a vital part of Client commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Client and Global Operations and in close partnership with product/eng, legal and XFN stakeholders.
• As a Product Operations Specialist, you will work on projects that will help drive growth, engagement, and quality of Clients products. We are looking for experienced professionals with strong product sense, who can work with cross functional teams in complex, multi-platform efforts to improve experience through data analysis and storytelling, while maintaining clarity of product vision and organizational awareness.

Responsibilities

• Requisition Details
• Support program execution strategy for multiple areas of products and the platform - includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic solutions.
• Collect and analyze product data and users from various sources to identify trends, patterns, and insights that can inform business decisions.
• Create reports, dashboards, and visualizations to effectively communicate findings to stakeholders and support decision-making.
• General program management to identify opportunities and see challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and execute on plans.
• Proactively identify program risks, develop and execute mitigation plans, and communicate rationale and updates clearly.

Minimum Qualifications:

• 8 years of relevant experience working in consulting, strategy, operations or equivalent program management experience or educational degree in project management, business, marketing, finance or operations - with particular focus on product operations;
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
• Proven time-management and organizational skills
• Experience working with teams to develop and improve operational systems and tools
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities
• Experience in controlling risk and setting priorities
• Experience communicating effectively

Responsibilities:

• Key Projects/Day-to-Day Responsibilities:
• Product Support: Work with the WhatsApp team, focusing on data gathering and analysis.
• Reporting for XFN: Create reports for cross-functional teams (XFN) to share insights and findings.
• Product Quality Metrics: Track and analyze product quality metrics to identify trends and areas for improvement.
• Data Summarization and Articulation: Use skills to summarize complex data into actionable insights and articulate findings effectively.

Issue Management:

• Incoming Issue Reporting: Manage incoming issue reports from various sources.
• List Management: Maintain a list of issues, including categorization and prioritization.
• Tagging Mechanism: Utilize a tagging mechanism to categorize and track issues, ensuring efficient issue management.

Must-Have Skills 1

• Communication skills : Ability to work effectively with various stakeholders, team members, and product areas.
• Experience working in a matrix environment with multiple teams and stakeholders.
• Strong project management skills to lead and execute projects successfully.
• Documentation and Writing Skills: Ability to write clear and concise reports, utilizing internal tools to document
• processes and outcomes.
• Time Management and Multitasking: Strong organizational skills to manage multiple tasks and prioritize deadlines.
• Data Skills: Proficiency in data analysis, visualization, and SQL, with experience working with Excel and other data
• tools.
• Years of Experience: 8 years of experience
• Degrees/Certifications Required: Basic bachelors degree - nice to have PMP

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCForward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format to Please reference job code 239241 when responding to this ad.

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