Onsite Administrator (Print)

Job Title: Onsite Administrator (Print)

Location: Cincinnati, OH (Onsite at Customer Site)

Duration: Contract - 24 months

Pay Range: $25-$26.69/hr.

Job ID: 373044

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II / Onsite Administrator (Print) - OSA Level III to join our team in Cincinnati, OH. The ideal candidate will have strong experience in printer fleet support, device maintenance, incident resolution, and customer service and a proven ability to resolve technical issues, manage consumables, and meet service-level goals in an onsite customer environment.

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software using established protocols.
• Identify incident trends, escalate within defined timeframes, and follow incident, change, and problem management processes.
• Conduct routine installations and configurations; assemble and integrate systems/products per standard procedures.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute approved scripted change activities while adhering to governance processes.
• Meet daily production goals and contract-required response times.
• Align work with team strategy, collaborate to enhance operations, and support process standardization.
• Protect data confidentiality and support execution of business processes with independent judgment.
• Complete process-oriented assignments, share technical information, and support department plans.
• Manage small projects or programs within the team and assist with delivery decisions.

Onsite Administrator (Print) - OSA Duties:

• Manage consumable inventory and ensure adequate supplies at customer sites.
• Replace toner, consumables, and paper; clear paper jams; perform initial troubleshooting.
• Assist end users with device functionality and coordinate with HP for software-branded support.
• Report customer dissatisfaction to CSM/SDM and collect usage pages per device as needed.
• Swap out devices with spares as required and support incident prevention in area of responsibility.

Required Skills & Qualifications:

• Ability to resolve most technical incidents independently and collaborate on cross-technology issues.
• Effective, tactful communication with technical audiences and management; active listening and audience-aware messaging.
• Proactive, reactive, and creative problem-solving with priority-setting and practical solution development.
• Basic project management, analytical, and documentation skills; ability to suggest operational efficiencies.
• Education: High School Diploma/GED or higher. Bachelor's degree preferred or Associate degree in a technical field with 4-6 years of related experience desired.

Preferred Skills:

• Experience in maintenance, quality, or related field supporting print fleets or end-user devices.
• Familiarity with incident, change, and problem management frameworks in enterprise environments.

Work Conditions & Details:

• Work Onsite Required. Full time at the customer site.
• Client interface required. Business casual dress code.
• Standard schedule with 8 hours per day. No overtime required.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.