Care Coordinator II

Care Coordinator II

BCForward is looking for Care Coordinator- Remote

Position Title: Care Coordinator II
Location: Remote- CST
Anticipated Start Date: ASAP
Expected Duration: 06+ months of contract
Shift: Monday - Friday, 8:00 AM - 5:00 PM CST
Potential to Extend: Yes

Pay Rate: $22.00/ per hour

Job Type: [FULL TIME (>%3D40 HRS WEEKLY, [CONTRACT], [REMOTE]

Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home visits and documents the plan for care/services or activities.

Responsibilities:

• Call disenrolled members to engage them in re-enrolling with the health plan.
• Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care.

• Provides outreach to members via phone or home visits to engage them and discuss care/service plans, including next steps, resources, questions or concerns related to recommended care, and ongoing education.
• Coordinates care activities based on the care/service plan and works with healthcare and community providers, and members/caregivers to accommodate changes or progress, as needed.
• Serves as support on various member/provider inquiries, requests, or concerns related to care/service plans.
• Communicates with care managers, practitioners, and others to facilitate member services and ensure continuity of care/service.
• May support performing service assessments/screenings for members and documenting the member's care needs.
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed.
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards.
• Ability to identify needs and make referrals to Care Manager, community-based organizations, and Disease Manager.
• Provide education on benefits and resources available.
• Performs other duties as assigned and complies with all policies and standards.

Education/Experience:

• High School diploma or GED required.
• 1-2 years of related experience.

Required Skills/Experience:

• Phone customer service experience.
• General computer knowledge (MS Office: Word, Excel, Outlook).
• 2-3 years of managed care or physician's office experience.

• Experience directly working with healthcare providers and patients.
• Scheduling experience.
• Knowledge of Word, Outlook, and Excel (need to know how to navigate).

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235498 when responding to this ad.

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