Bilingual Deskside Support Technician

Bilingual Deskside Support Technician

BCforward is currently seeking a highly motivated Bilingual Deskside Support Technician for an opportunity in Montreal, QC

Position Title: Bilingual Deskside Support Technician

Location: Montreal, QC

Anticipated Start Date: 12/25

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract + renewable

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [ONSITE]

Pay Range: $30-$35/hr only on T4

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

About the Role:
As a Field Service Technician, you will work onsite at our customer's office in Montreal office. In this role you would typically work directly with employees at our customer location. Being a self-starter who is comfortable with minimal supervision is essential to success in this role.

What you will do:

• On-site field desktop support to customers 5 days a week at the customers office.
• Provides software, hardware and networking support for mobile devices, desktops and laptops.
• Installs, maintains, troubleshoot and repair PCs and associated software, networks peripherals.
• Maintains, troubleshoots, and repairs audio / video / teleconferencing equipment.
• 2+ years of experience in a hands-on desk side support role required. Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 11.
• Fluent in both English and French.
• You have to be able to communicate, in writing and verbally. We are looking for an outgoing person that has a very strong customer focus. In addition, excellent analytical skills are required. Having A+, Dell, Microsoft, Apple, and or HP certifications are a huge plus.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Deskside, Windows, troubleshoot, Hardware, Network, Computer,

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 232198 when responding to this ad.

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