Data Analyst III

Data Analyst III

BCForward is currently seeking a highly motivated Data Analyst III in the USA.

Position Title: Data Analyst III

Location: Remote - USA

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: [>%3D40 weeks] [Contract] [Remote].

Pay Range: $78 - $80/hr. on W2.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Title: Data Analyst III

Duration: 12 months contract

Location: Remote - USA

Job Summary:

We're seeking an Analytics Engineer with a strong technical background and functional expertise in customer experience insights, specifically in customer support and operations. To excel in this role, you'll need to be passionate about data, adept at managing multiple projects simultaneously, and thrive in a fast-paced environment. You should also possess excellent organizational and presentation skills, be able to build and maintain strong relationships with internal partners and stakeholders and demonstrate a proven ability to work effectively within cross-functional teams.

Analytics Engineer Responsibilities

• Design, develop, integrate, launch and maintain collections of data pipelines, queries, reports and visualizations that support multiple use cases across PSO
• Create interactive and dynamic data visualizations that communicate complex insights to stakeholders
• Optimize pipelines, dashboards and Data Architecture to facilitate the easier development of data artifacts
• Work closely with customer service and operations, product, and engineering teams to integrate data insights into business decisions and drive customer experience improvements
• Work with various data sources, including customer interactions, feedback, and behavioural data, integrate and build reports and visualizations to identify pain points and trends
• Develop and track key performance indicators to measure the effectiveness of customer experience initiatives

Minimum Qualifications

• Master's degree in software engineering, Computer Science, Statistics, or related fields
• 5+ years of experience in data engineering, business intelligence, data analytics or related fields
• Proficiency in programming languages such as Python, R, or SQL
• Experience with building data pipelines and Extract, Transform, Load (ETL), preferably jobs using platforms like Apache airflow or AWS glue.
• Experience creating interactive dashboards with Tableau, Power BI, and others, with proven communication and presentation skills to deliver actionable insights
• Experience managing time-sensitive projects through to completion while balancing evolving priorities and a diverse range of stakeholders
• Experience working with operations functions preferably in customer service or supply chain

Preferred Qualifications

• Background and knowledge of CX, VoC space
• Familiarity with customer support software (e.g., Salesforce)
• Experience with digital analytics tools like google or adobe analytics.
• Familiarity with agile development methodologies and version control systems such as Git
• Experience working in the high-volume consumer electronics industry
• Experience working with operations functions, preferably in the customer experience or customer support operation space

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCForward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236228 when responding to this ad.

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