Service Engineer 3

Bcforward is currently seeking a highly motivated Service Engineer 3 for an opportunity in Remote.

Position Title: Service Engineer 3

Location: Remote.

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. Bcforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months

Job Type: Contract - Remote.

Pay Range $65.00

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• The team is dedicated to ensuring operational excellence and reliability across the live site ecosystem. Focus on maintaining service health, improving incident hygiene, and identifying systemic issues to deliver a seamless experience for our customers. By leveraging data-driven insights, proactive monitoring, and collaborative problem-solving, we aim to uphold the highest standards of service quality and resilience.

Responsibilities:

• Facilitate and lead Incident Reviews Meetings, Executive Briefings, and Service Reviews to assess service health, incident trends, and operational performance.
• Ensure consistent handoffs and metadata validation across shifts, maintaining high-quality incident records.
• Coordinate and moderate Retrospective Review sessions to ensure quality standards, extract insights, and promote knowledge sharing.
• Drive accountability for repair items and systemic issues through structured postmortem analysis and hygiene enforcement.
• Collaborate with engineering leads to ensure that retrospectives are completed, reviewed, and aligned with organizational standards.
• Design and maintain dashboards that visualize problem management metrics, incident hygiene, and service health KPIs.

Education/Experience:

• Strong understanding of telemetry, operational intelligence, and incident lifecycle management.
• Ability to synthesize complex data into actionable insights and drive continuous improvement.
• Bachelor's degree in computer science or equivalent experience.
• Exceptionally strong communication and organizational skills, with experience leading service review meetings in front of executives and senior managers.
• Proficiency in creating dashboards to present data in a clear, professional manner using tools such as Power BI, Azure Data Explorer, or equivalent.
• 5+ Years experience in Service Engineering, SRE, or incident management roles, with solid Windows Systems Engineering and Administration background.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward' s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 246891 when responding to this ad.