CR Shared Services Associate

BCforward is currently seeking a highly motivated CR Shared Services Associate for an opportunity in Remote-CST!

Position Title: [CR Shared Services Associate]

Location: [Remote-CST]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [8 Months Contract]

Job Type: [FULL TIME (>%3D30 HRS WEEKLY)/PART TIME (<30 HRS WEEKLY)], [CONTRACT TOEXTENSION], [REMOTE]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

• Experience with background check processes, particularly using Sterling and/or Workday, strongly preferred.
• Familiarity with HRIS systems and case management tools is a plus.

  Job Description:

  Position Overview:

  To provide first-level support to colleagues by addressing inquiries, resolving issues, and offering guidance related to colleague data, HR programs, policies, and procedures. This role will primarily focus on performing background checks and managing associated administrative tasks.

  Essential Functions and Responsibilities

  Serve as a primary resource for colleagues, responding to inquiries in a professional, timely, and confidential manner. Perform and provide guidance on administrative HR tasks, including: Background check processing (preferred experience with Sterling and/or Workday) Compliance document distribution and collection Employment verifications and good standing letters Unemployment claim handling Review and approval of one-time payments Monitor and troubleshoot colleague self-service transactions within the HRIS system. Maintain and update colleague data in compliance with applicable federal and state regulations. Collaborate with Tier 2 support teams and other Centers of Excellence (COEs) to support CR programs, projects, and initiatives. Perform other duties as assigned and support quality programs within the organization.

  Requirements

  Education & Licensing

  High school diploma or GED required. Bachelor's degree from an accredited college or university preferred.

  Experience

• Minimum of one (1) year of related experience or a combination of education and experience.
• Experience with background check processes, particularly using Sterling and/or Workday, strongly preferred.
• Familiarity with HRIS systems and case management tools is a plus.

• High integrity with strong judgment and discretion in handling confidential information
• Ability to quickly grasp information and effectively ask clarifying questions
• Self-motivated with strong ownership and accountability for work
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Strong organizational and interpersonal skills
• Collaborative team player
• Ability to meet or exceed performance metrics
• Knowledge of CR (Colleague Resources) concepts and terminology is a plus

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

[KEYWORDS FOR SEO OPTIMIZATION]

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237955 when responding to this ad.