Care Management Support Coordinator II

Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II for an opportunity in Remote (WA, Oregon , NV or AZ)!

Position Title: Care Management Support Coordinator II

Location: Remote (WA, Oregon , NV or AZ)

Anticipated Start Date: [3/5/2025]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3 months of contract

Job Type: [FULL TIME (>%3D30 HRS WEEKLY, [CONTRACT], [REMOTE]

Pay Range: [$20.00] - [$25.00]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Healthcare experience
• Salesexperience
• Bilingual in Spanish

Job Description:

Job Description:

Position Purpose:
This role supports administrative care management activities such as performing outreach, answering inbound calls, and scheduling services. The individual will serve as a point of contact for members, providers, and staff to resolve issues and ensure compliance with state and regulatory guidelines. The role includes maintaining member records, addressing inquiries, and providing resources for members and providers.

Key Responsibilities:

• Perform outreach to members via phone to discuss care plans, community or health plan resources, and any concerns related to scheduling or ongoing education.
• Assist members in connecting to health plan and community resources to ensure high-quality care and service.
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols.
• Support member onboarding by sending welcome letters, related correspondence, and program educational materials.
• Document and maintain non-clinical member records in accordance with state and regulatory requirements.
• Address Social Determinants of Health (SDOH) by making relevant referrals.
• Provide assistance in a fast-paced call center environment, including outbound calls to members to enroll them in Care Management programs.
• Maintain productivity metrics including the number of calls made and members enrolled in the program.
• Perform data entry into True Care and navigate multiple systems.

Education/Experience Requirements:

• High School diploma or GED.
• 1-2 years of experience in a related field, particularly in call center, customer service, or sales roles.
• Healthcare experience required.
• Sales experience is highly preferred.
• Bilingual in Spanish is a plus.

Skills & Abilities:

• Strong communication skills to handle member and provider inquiries.
• Ability to adapt to changes in work processes and call types.
• Ability to make outbound sales calls and enroll members into care management programs.
• Proficient in navigating systems and performing data entry.
• Experience in Excel for basic reporting.
• Ability to work in a fast-paced, production-based environment with specific call volume goals (minimum of 60 calls per day).

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234719 when responding to this ad.

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