Program Manager

Program Manager

BCforward is currently seeking a highly motivated Program Manager remote opportunity.

Title: Program Manager

Location: Remote

Duration: 6 Months (Potential chances for extension)

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 Months (Potential chances for extension)

Job Type: [FULL TIME] (40 HRS WEEKLY)], [CONTRACT], [REMOTE]

Pay Range: $60/hr to $65/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Title: Program Manager

Location: Remote

Duration: 6 Months (Potential chances for extension)

Typical Task Breakdown & Operating Rhythm:

• Lead technical program management within enterprise infrastructure environments
• Collaborate with cross-functional teams for governance and optimization
• Execute monitoring solutions and deliver quick wins (e.g., Splunk deployment)
• Engage in stakeholder communication and training sessions

Strategic Program Leadership

• Define and execute a multi-phase Splunk deployment strategy aligned with organizational goals.
• Drive program governance, OKRs, and risk management for global observability initiatives.

Unified Monitoring Strategy

• Partner with Infrastructure - Linux, Scheduler, Storage, ETX and Cloud teams to establish a cohesive monitoring framework for compute, storage, and network layers. In addition, collaborate with other stakeholders to provide visibility into the environment.
• Align observability metrics with SLOs, SLIs, and incident response objectives.

Splunk Deployment & Integration

• Lead the deployment, configuration and integration of Splunk with existing systems, ensuring scalability and compliance.

Cross-Functional Enablement

• Collaborate with engineering and operations to onboard data sources, standardize alerting, and deliver actionable dashboards.
• Champion best practices for proactive monitoring and automated remediation.

Governance & Optimization

• Establish KPIs, retention policies, and compliance standards for observability data.
• Continuously optimize ingestion, indexing, and search performance for cost efficiency.

Vendor & Stakeholder Engagement

• Manage relationships with Splunk and third-party vendors for licensing, support, and roadmap alignment.
• Communicate program progress, risks, and outcomes to executive stakeholders.

Incident Management Support

• Enable observability platforms to accelerate root cause analysis and reduce MTTR through predictive analytics and automation.

Documentation & Training

• Deliver comprehensive documentation and enablement programs for operational teams.

Proven success deploying and managing Splunk (Enterprise or ITSI), Azure Monitoring at scale, Experience with High Performance Environment/ Infrastructure

Qualifications:
* 5+ years in technical program management within enterprise infrastructure environments.
* Proven success deploying and managing Splunk (Enterprise or ITSI), Azure Monitoring at scale.
* Strong knowledge of HPC environment, infrastructure components and hybrid cloud architecture.
* Familiarity with observability tools (Prometheus, Grafana, Datadog, Dynatrace).

* Exceptional communication and stakeholder management skills.

* Knowledge of SRE principles and incident management practices.

* Certifications: PMP, Certified Scrum Master (CSM), Splunk Certified Admin/Architect.

Preferred
*Experience with automation/orchestration (Terraform, Ansible, CI/CD).

* Background in Azure, AWS or GCP integrations.

Top 3 hard skills:

• Strategic Program Leadership - Minimum 5 years
• Splunk Deployment & Integration - Minimum 5 years
• Technical Program Management in Enterprise Infrastructure - Minimum 5 years

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 247988 when responding to this ad.

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