Care Management Support Coordinator II

BCForward is looking for Care Management Support Coordinator II- Remote

Job Title: Care Management Support Coordinator II

Work Location: Remote (must be available to work 7 am - 4 pm PST / 8 am - 5 pm PST)

Expected Duration: 06+ Months

Possibility to Extend or Convert: Yes

Target Start Date: April 14, 2025

Pay Rate: $22.00 - $24.00/hr on W2

Position Purpose:
Supports administrative care management activities, including outreach, inbound call handling, and scheduling services. Acts as a point of contact for members, providers, and staff to resolve issues and document member records in accordance with state and regulatory guidelines.

Key Responsibilities:

• Perform outreach to members via phone regarding care plans, community resources, and scheduling.
• Connect members to health plan and community resources to ensure high-quality customer care.
• Address member and provider inquiries regarding care plan procedures and protocols.
• Support member onboarding and administrative duties, including sending welcome letters and educational materials.
• Document and maintain non-clinical member records to ensure compliance with standards and policies.
• Make referrals to address Social Determinants of Health (SDOH) needs.
• Comply with all policies and standards.

Typical Day in the Role:

• Work hours: 7 am - 4 pm PST / 8 am - 5 pm PST, with possible weekend shifts.
• Engage in a fast-paced call center environment, answering inbound calls and scheduling appointments.
• Interact regularly with team members and provide support in a collaborative setting.

Education/Experience:

• Required: High School diploma or GED
• Required: 1-2 years of related experience

Candidate Requirements:

• Must-Haves:
• Call center experience
• Healthcare background
• Strong verbal and written communication skills
• Scheduling experience
• Proficiency in Microsoft Outlook
• Previous peer-to-peer experience

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236625 when responding to this ad.