Field Technical Support

BCforward is currently seeking a highly motivated Field Technician in Fort Worth, TX.

Position Title: Field Technician

Location: Fort Worth, TX

Anticipated Start Date: 05/19/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24 Months (contract position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $21.00/hr to $23.59/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols.
• The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction.
• The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes.
• The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.

OSA Level III

• Manage consumable inventory
• Replace toner/consumables/paper
• Ensure adequate consumables are available at customer sites
• Clear paper jams
• Assist end user with device functionality
• Coordinated with HP with SW branded support
• Report customer dissatisfaction to CSM/SDM
• Assist with the collection of usage pages per devices as needed
• Swap out devices with spares as needed
• Perform initial trouble shooting
• Perform maintenance on devices as directed by ADM
• Web based SW to manage fleet - proactive monitoring
• Track usage/activities @ Customer sites
• Manage utilization of onsite spare device inventory
• Coordinate with 3rd party suppliers to obtain status on 3rd party equipment
• Manage and oversee current service agreements that exist with other suppliers
• Coordinate with other suppliers to implement new service standards/service levels expectations, and include monthly device volume/cost data in one central
• Apply knowledge of NT/Unix/MS platforms to resolve issues with the Fleet
• Manage the Discovery data collection and provide results to HP transition team

Responsibilities

• Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
• Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
• Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
• Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in maintenance, quality, or a related field.

Preferred Certifications
NA

Knowledge & Skills

• Agile Methodology
• Amazon Web Services
• Auditing
• Automation
• Business Process
• Business Requirements
• Change Management
• Computer Science
• Data Analysis
• DevOps
• Finance
• Information Systems
• Information Technology Infrastructure Library
• IT Service Management
• Linux
• Microsoft Azure
• Project Management
• SAP Applications
• Scrum (Software Development)
• Technical Support

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
PC/ IT Technician/ Printer Technician/ Toner Technician

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 238195 when responding to this ad.

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