Care Management Support Coordinator II

BCForward is looking for Care Management Support Coordinator II- Remote

Position Title: Care Management Support Coordinator II
Location: Remote

Expected Duration: 06+ months (Contract)
Pay Rate: $22.00/hr on W2
Job Type: Full-Time (40 hours/week) | Contract | Remote

Work Schedule:

• Available to work 7 am - 4 pm PST / 8 am - 5 pm PST.
• Initial schedule: 7 am - 4 pm PST, Monday-Friday.
• May transition to 8 am - 5 pm PST including weekends as needed.
• Occasional weekend work may be required.
• Overtime not required but may be requested.
• Breaks and lunches are scheduled due to call center environment.
• Work from home in a fast-paced environment, collaborating with clinical teams to improve provider experience and member service delivery.

Position Purpose:
Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Key Responsibilities:

• Provide outreach to members via phone to support with care plan next steps, community or health plan resources, scheduling, and ongoing education.
• Support members by connecting them to health plan and community resources to ensure high-quality customer care.
• Apply working knowledge of assigned health plan(s) activities and resources.
• Serve as front-line support for member/provider inquiries, requests, or concerns, including care plan procedures and protocols.
• Assist with member onboarding and administrative duties including sending welcome letters, correspondence, and educational materials.
• Document and maintain non-clinical member records in compliance with state and regulatory requirements.
• Refer members to local resources to address Social Determinants of Health (SDOH) needs.
• Perform other duties as assigned.
• Comply with all policies and standards.

Must-Have Hard Skills (Stack-Ranked):

• Call Center Experience - Intermediate to Advanced
• Healthcare Background - Basic to Intermediate
• Strong Verbal and Written Communication Skills - Advanced

• Scheduling experience
• Microsoft Outlook proficiency
• Previous peer-to-peer (P2P) experience

• Critical thinking
• Ability to take feedback well
• Adaptability

Education/Certification:

• Required: High School diploma or GED
• Preferred: College education

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 237712 when responding to this ad.