Bilingual Call Center Representative

Bilingual Call Center Representative

BCforward is currently seeking a highly motivated Bilingual Call Center Representative for a Remote opportunity!

Position Title: Bilingual Call Center Representative

Location: Remote

Anticipated Start Date: 04/21

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3+ months contract + Renewable

Job Type: [FULL TIME (>%3D40 HRS WEEKLY) [CONTRACT], [REMOTE]

Pay Range: $13 - $14/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Essential Responsibilities:
* Answer incoming phone lines
* Follow guidelines dictated in quality program for each call.
* Ensure security procedure are met in every interaction
* Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines.
* Ensure correct information is communicated in each interaction.
* Maintain call talk times while applying all file facts
* Following details of required call scripts
* Process incoming Level 1 docs
* Maintain quality performance in processing
* Ensure all processing and call goals are met

Non-Essential Responsibilities:
* Performs other functions as assigned
* Follow processing guidelines as

Knowledge, Skills and Abilities:
* Ability to demonstrate customer service skills.
* Ability to use and decipher file details
* Ability to us de-escalation techniques on calls
* Ability to pay attention to detail while on calls or processing files.
* Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
* Ability to demonstrate good keyboard skills.
* Ability to maintain patient confidentiality.
* Ability to work independently, under pressure and within, restricted timeframes.
* Ability to adapt and thrive in a changing environment.
* Ability to manage time effectively.
* Ability to demonstrate a strong knowledge of customer service principles and practices.

Work Conditions and Physical Demands:
* Primarily sedentary work in a general office environment.
* Ability to communicate and exchange information
* Ability to comprehend and interpret documents and data
* Requires manual dexterity to use computer, telephone and double monitors
* May be required to work extended hours based on special business needs.

Minimum Work Experience
* 2+ year of call center experience
* Demonstrate customer service skills is required
* Able to function between two departments incoming calls

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Spanish

Interested candidates please send resume in Word format Please reference job code 237244 when responding to this ad.

---