Retail Deposits Servicing Call Center Specialist(481)

Job Title: Retail Deposits Servicing Call Center Specialist (481)

Location: (City, State)
Duration: Contract - 6 months
Pay Range: $20/hr (W2)
Job ID: 372336

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Retail Deposits Servicing Call Center Specialist to join our team. The ideal candidate will have experience in retail deposit account servicing, customer support, and call center operations and a proven ability to resolve customer issues, process account requests, and maintain accurate records in accordance with servicing guidelines.

Onsite and Hybrid Requirement:

Candidates will be onsite for the first 90 days, subject to performance. The role will transition to a hybrid schedule requiring at least 8 days per month in the office.

Responsibilities:

• Provide quality customer service and accurate information on depositor accounts, products, policies, and processes.
• Answer inbound calls and respond to email and written inquiries from customers, prospects, financial institutions, business partners, and internal teams.
• Process requests for account information and deposit applications, communicate outcomes, and document actions.
• Research, analyze, verify, reconcile, and execute account actions per servicing guidelines, including financial and status adjustments.
• Maintain knowledge of comparable and competitor products to provide accurate guidance.
• Perform account analysis, manual research, and clear recordkeeping with accurate database updates.
• Make outbound calls to provide information and clarify customer questions as needed.
• Escalate exceptional service issues and complaints appropriately.
• Complete corporate training, maintain organized training documentation, and adhere to policies and procedures.
• Meet or exceed productivity and quality standards while accurately tracking completed work.
• Support other business areas and process improvement initiatives as assigned.

Required Skills & Qualifications:

• High School Diploma or equivalent.
• Banking or customer service experience in a fast-paced, time-sensitive environment.
• Knowledge of retail deposit servicing processes, procedures, and applicable department systems.
• Proficient with Microsoft Word and Excel; strong data entry accuracy.
• Strong problem resolution, organization, and written/verbal communication skills with attention to detail.
• Ability to manage multiple priorities, maintain professionalism, and meet attendance and performance standards with limited supervision.

Preferred Skills:

• Experience in financial adjustments, account maintenance, and status adjustments within retail banking.
• Background in call center environments with documented productivity and quality results.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.