Care Management Support Coordinator II - J01003

Care Management Support Coordinator II - J01003

BCforward is currently seeking a highly motivated Care Management Support Coordinator II for an opportunity in Remote

Job Details:

Position: Care Management Support Coordinator II

Location: Remote - Candidates must be located in EST or CST time zones and must not reside in Florida.

Work Schedule: 8-5. 8:30-5:30, or 9-6

Duration: 3 Months (possibility for extent) - Contract to Hire

Work Type: Remote

Job Summary:

• Supports administrative care management activities, including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact for members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Education/Experience:

• Requires a high school diploma or GED.
• Requires 1-2 years of related experience.

Responsibilities:

• Provides outreach to members via phone to support care plan next steps, community or health plan resources, and to address questions or concerns related to scheduling and ongoing education for both the member and provider.
• Supports members in connecting with health plan and community resources to ensure they receive high-quality customer care/service.
• Applies working knowledge of assigned health plan(s) activities and resources.
• Acts as front-line support for various member and/or provider inquiries, requests, or concerns, including explaining care plan procedures and protocols.
• Supports member onboarding and performs administrative duties, including sending welcome letters, related correspondence, and program educational materials to facilitate successful member/provider relationships.
• Documents and maintains non-clinical member records to ensure adherence to standards of practice, state regulations, and organizational policies; provides documentation to providers as needed.
• Utilizes knowledge of local benefits and resources to make referrals addressing Social Determinants of Health (SDOH) needs.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 240238 when responding to this ad.

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