Lockbox Processor

BCforward is currently seeking a highly motivated Lockbox Processor in Dallas, TX 75230

Job Title: Lockbox Processor

Duration: 3+ Months

Location: Dallas, TX 75230

Anticipated Start Date: ASAP
(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.)

Job Type: Contract (40 hrs. a week)

Pay Range: $15hr-$19/hr
(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Work Schedule:
Days and times are subject to change based on business growth and needs
* Sunday 9AM - 4PM
* Monday 7AM - 4PM
* Tuesday 8:30 AM - 5:30 PM
* Wednesday 8:30 AM - 5:30 PM
* Thursday OFF
* Friday 8:30 AM - 5:30 PM.

Job Description:
Qualifications
* H.S. Diploma
* Positions requires hand-eye coordination and manual dexterity and the ability to coordinate and organize work
* Demonstrate good decision making and communication skills

Job Duties
* Responsible for timely and accurate lockbox processing while meeting productivity numbers (not limited to):
* Slice/Count/Sort Mail - Receive and accurately distribute incoming mail
* Batching - Open envelopes, extract transactions, batch checks, invoice, and coupons according to client instructions
* Ability to accurately follow detailed client account instructions and process high volume
* Scan documents/checks using OPEX Falcon high speed document scanner
* Re-association of check images to corresponding back-up documents
* Mail Out (pre-coded and identifiable alphanumeric data from source document)
* Ensures accuracy and completeness of assigned functions
* Agile and proven ability to learn fast, continuously follow direction and adapt quickly
* Shows strong adherence to the Code of Conduct, security protocol and operating procedures

Requirements
* Prefer bank operations, item processing or related experience, but not required
* Ability to work well independently and within a team environment
* Meet productivity goals, client deadlines and quality standards
* Knowledge of 10 key, data entry and balancing principles a plus, but not required
* Customer service and communication skills preferred
* Reliable and committed to work schedule, punctuality and attendance
* Flexibility to work additional hours with little notice based on volume and/or vacation coverage
* Ability to perform well under pressure and meet deadlines
* Follow internal operational controls and adhere to banking industry regulations
* Timely communicate and escalate areas of problems or issues to management to avoid client impact
* Support other operations and administrative functions as required
* Contributes towards a positive, collaborative, and supportive workplace

Key Competences
In addition to the above requirements, candidates will be expected to demonstrate the following competencies:
* Listening - Practices attentive/active listening and continually adheres to procedures and strict compliance controls.
* Quality Management - provides the highest quality work (accurate and error free) and exceeds clients deadlines/instructions.
Receptive to manager/peer feedback to continuously improve quality.
* Client Focused - Is dedicated to exceeding client expectations; both internal (peers, manager, employees).
* Communication - Demonstrates professional, timely, open and clear communication when addressing manager, coordinator,
peers and/or vendors. Maintains a positive disposition with use of body language, facial expressions, and verbal
communication.
* Time Management - Uses time effectively and efficiently, exceeds deadlines, values time and maintains high and accurate
productivity metric.
* Peer Relationships - Is seen as a positive team player, is cooperative, supportive, respectful, adaptable to change and
happily collaborates with everyone.
* Emotional Intelligence - Demonstrates professionalism, tact, sensitivity to others and emotional intelligence when
collaborating, communicating, and working with management, with peers, clients and service providers. Is cool under
pressure, is considered mature; can handle stress; maintains happy disposition, is a settling influence in a crisis and supports team members.
* Adaptability - Able to adapt to a continually changing environment (e.g., new processes), open to global/diverse team
members and adaptable to different personalities/cultures.
* Resect, Integrity and Trust- Is widely trusted and respected; upholds a strict Code of Conduct, follows Corporate Security
protocol, embraces diversity, is a truthful individual and respects/follows organizational hierarchy.
* Reliable - Adheres to and follows attendance policy closely by arriving on time (punctuality is key!), having excellent
attendance (not calling off) and always ensuring proper work coverage (flexible to cover team members when scheduled off).
* Cleanliness - Follows the companys clean desk policy and ensures all work areas/equipment are maintained clean and
organized at all times.

Physical Demands and Work Environment
* Sit at a desk, stand, walk, bend, lift 20 lbs., carry document trays and clean equipment.
* Manually remove, unfold documents and checks from envelopes during batch prep function
* Read and follow procedures/instructions on a computer screen or on paper
* The equipment used in this position includes, but is not limited to, computer, telephone, high speed document scanner and
postage meters
* Ability to work in a noisy, paper heavy and fast-paced environment.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234597 when responding to this ad.