Care Management Support Coordinator II

Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II for an opportunity in Remote (CST)!

Position Title: Care Management Support Coordinator II

Location: Remote (CST)

Anticipated Start Date: [2/10/2025]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 06 months of contract

Job Type: [FULL TIME (>%3D30 HRS WEEKLY, [CONTRACT], [REMOTE]

Pay Range: [$20.00] - [$23.00]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Experience in managed care setting, medical office or facility setting
• Call Center Experience.
• Sales experience

Job Description:

Position Purpose:
The Care Management Support Coordinator II plays a vital role in supporting administrative care management activities. This includes conducting outreach, managing inbound calls, scheduling services, and serving as a point of contact for members, providers, and staff. The position ensures the documentation of member records complies with state and regulatory guidelines.

Key Responsibilities:

• Perform outreach to members to assist with care plan next steps, address questions, and provide education on available resources.
• Support members by connecting them to health plan and community resources to ensure quality customer service.
• Serve as front-line support for member and provider inquiries, including explaining care plan procedures and protocols.
• Facilitate member onboarding by sending welcome letters, educational materials, and related correspondence to strengthen member/provider relationships.
• Maintain non-clinical member records to meet state and regulatory requirements.
• Address Social Determinants of Health (SDOH) needs by referring members to local resources.
• Meet a daily target of 60-70 calls to achieve performance goals.
• Adhere to company policies and standards while performing other assigned duties.

Education and Experience Requirements:

• Education: High school diploma or GED required.
• Experience: 2-3 years of experience in a managed care, medical office, or facility setting demonstrating medical administration duties.
• Experience in high-call environments such as call centers, 911 dispatch, or managed care/Medicaid/Medicare brokerages is preferred.

Skills and Qualifications:

• Strong customer service and communication skills.
• Proficiency in Microsoft Office applications.
• Ability to manage a high call volume efficiently (60-70 calls daily).
• Previous sales or enrollment specialist experience is a plus.
• Detail-oriented with the ability to document and maintain accurate records.

Performance Expectations:

• Maintain an average of 60-70 calls daily.
• Deliver high-quality customer service while meeting metric-driven performance goals.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

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About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234261 when responding to this ad.

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