Care Coordinator II

Care Coordinator II

BCForward is looking for Care Coordinator- Remote FL

Job Title: Care Coordinator II

Location: Remote

This position is remote within Florida, but in-person meetings may be required quarterly. If remote work is disrupted, the candidate must be able to work from the office location.

Position Type: Contract

Shift Timings: Schedule: Monday - Friday, 9:00 a.m. - 6:00 p.m. EST.
Duration: 03+ Months

Extension: Yes
Pay Rate: $25.00 on W2

Position Purpose: Supports care management activities and team coordination to ensure services are delivered by healthcare providers. Engages with members via phone to ensure continuity of care and achieve member satisfaction.

Key Responsibilities:

• Conduct outbound quarterly calls to members to follow up on care plans.
• Perform research, such as identifying member information and connecting with providers.
• Make 3 attempts per member (Day 1, Day 2, Day 3) and connect with the PCP if contact is unsuccessful.
• Handle 50-75 calls per day.
• Submit a daily report of completed tasks.
• Work remotely but may need to meet in person quarterly, with the ability to work from the office if remote access is disrupted.

Candidate Requirements:

• Education: High School diploma or GED required.
• Experience: 2+ years in healthcare/managed care background, experience with high-volume calling.
• Skills: General technology experience, including Excel, Outlook, Word, and Teams.

Preferred:

• Bilingual (Spanish, Creole).
• Previous work-from-home experience.

Performance Indicators:

• Ability to multi-task, make calls, and take notes simultaneously.
• Ability to maintain professionalism while working remotely.
• Ability to manage confidential medical information.

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 235750 when responding to this ad.

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