HP Indigo Customer Success Engineer

BCforward is currently seeking a highly motivated HP Indigo Printer Technician in Louisville, KY.

Position Title: HP Indigo Printer Technician

Location: Louisville, KY, 40219

Pay Rate: $30/hr to $32.00/hr on W2

Anticipated Start Date: 12/01/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months (contract position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Job Description:

• As an HP Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical services, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime.
• You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites.
• Beyond core service, you play a key role in driving customer success by providing value-added services such as:
• Onboarding and startup visits to help customers ramp up quickly and confidently.
• On-press training and coaching to build operator skills and maximize press capabilities.
• You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support.
• This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with HP Indigo solutions.

Key Responsibilities:
Field Engineer Duties:

• Install and commission HP Indigo digital presses at customer locations.
• Diagnose and resolve hardware, software, and process-related issues.
• Perform routine maintenance, upgrades, and press calibrations.
• Provide on-site and remote technical support.
• Maintain service records, technical documentation, and reports.

Customer Success Support Duties:

• Deliver structured Ramp-Up training programs to new customers.
• Educate press operators and production staff on:
• Press operation and workflow
• Maintenance best practices
• Color management and media handling
• Troubleshooting and quality control
• Assess operator proficiency and adapt training accordingly.
• Serve as a technical mentor during the first 30-90 days of production ramp-up.
• Collaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handover.

Qualifications:

• Technical diploma or degree in Electronics, Mechanical Engineering, or a related field.
• 3+ years of experience in field service, ideally with digital printing equipment (HP Indigo preferred).
• Strong understanding of digital press technology, color theory, and RIP/workflow systems.
• Strong troubleshooting skills - print quality, mechanical & electrical
• Understanding of Electrical AC & DC circuits and use of a multimeter to diagnose electrical issues
• Proven experience in customer training or mentoring roles.
• Excellent communication, presentation, and interpersonal skills.
• Ability to travel frequently (domestic and occasionally international).
• Self-motivated with strong time management and problem-solving skills.

Preferred Qualifications:

• HP Indigo Certification(s) or prior experience with HP Indigo presses.
• Familiarity with DFE/RIP software (e.g., HP Smart Stream, Esko, EFI).
• Knowledge of Lean or Six Sigma methodologies.
• Multilingual skills are a plus.

What We Offer:

• Training and certification on HP Indigo platforms
• Career development opportunities within a global organization

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
HP Indigo/ Press/ Large Printers

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 246681 when responding to this ad.

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