Technical Analyst

Technical Analyst

BCforward is looking for a motivated Technical Analyst for an opportunity in Indianapolis, IN.
Title: Technical Analyst
Location: Indianapolis, IN
Shift: Mon- Fri 8am to 5pm
Payrate: $60/hr- 65/hr
Duration: 3 months with possible extension
Job Description:
Description: This role will manage the life cycle of application, infrastructure and operational changes to IT services leveraging standard procedures with the goal of controlling risk and minimizing disruption to associated IT systems and business operations. Responsibilities:

• Manage all aspects of IT changes.
• Understand and Evangelize change procedures.
• Maintain all documentation supporting our change management processes (policies, procedures, templates, etc.).
• Push for continual evolution of best practices (always looking for opportunity to improve).
• Support delivery teams with prioritization of change requests.
• Lead routine Operations calls (review incidents, upcoming changes).
• Conduct Change Management Impact Analysis and develop necessary plans.
• Supporting any other Change adoption activities such as Change baselining & measurement, methodology review and training, Communications.
• Review and record requests for change (RFCs).
• Help coordinate change and outage plans.
• Organize change management strategies.
• Play a pivotal role in assessing risks and dependencies associated with change requests and provide feedback regarding approval or denial.
• Manage CAB (change advisory board) meetings.
• Categorize changes based on defined process, compliance and risk.
• Mediate conflicts related to the change where necessary.
• Create and circulate the change schedule.
• Conduct Post Implementation Reviews (PIRs) when necessary.
• Support and conduct audit of change tickets and procedures.
• Produce management reporting.
• Review and report on production incident tickets.
• Support Major system incident activities (Manage troubleshooting calls, Produce Alert communications, Conduct Post action reporting)

Skillset:

• 4 to 6 years of experience in change management-related programs (release management, change impact analysis).
• Strong knowledge of change management frameworks and strategies (ITSM, ITIL, etc).
• Techno-functional experience in Systems implementation (systems development, quality testing).
• Strong analytical skills and ability to observe, research and interpret change data and disposition accordingly (scheduling, compliance, reporting).
• Basic knowledge of cloud platforms.
• Strong knowledge of change management, delivery and procedure management tools such as Service Now, Azure Dev Ops (ADO), PolicyTech, etc.
• Experience with / knowledge of Agile delivery methodologies.
• Possess the technical skills to understand application and infrastructure changes and assess their impact.
• Possess the technical skills to review testing approach/success and accept or reject changes accordingly.
• Strong written and verbal communication skills.
• Strong Microsoft Office skills.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 233287 when responding to this ad.

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