Client Solutions Manager IV

Client Solutions Manager IV

BCforward is currently seeking a highly motivated Client Solutions Manager IV for a Remote opportunity

Position Title: Client Solutions Manager IV


Location: Remote

Anticipated Start Date: 06/28/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: Contract - [FULL TIME (40 Hours a week)]

Pay Range: 65.00/hr-$70.00/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Job Responsibilities:
* Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
* Directly interfaces with third parties and key strategic partners on a frequent basis, providing 1:1 support on important compliance requirements.
* Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions
* Admin: coordinates deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
* Assist business, Compliance, and other control function partners in responding to client escalations by conducting, compiling and presenting research as required.
* Attends all staff meetings pertaining to project and lead meeting agenda and actioning follow ups
* Sending recaps and updates to key stakeholders to update progress on key program metrics
* Collaborate with various stakeholders - policy, legal, product, eng, data science, dev ops - providing solutions and ways to improve the operations and delivery of the compliance requirements to the partners.

Skills:
* Works well independently and is a strong team player.
* Previous program management, customer service experience or operations experience
* Management of complex, high visibility relationships with third parties
* Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
* Comfortable leading meetings with key strategic partners and troubleshooting any issues
* Ability to present updates in large team meetings.
* Computer knowledge and various programs such as google suite, excel, project management tools like Asana
* Any previous experience working in the field of integrity, compliance would be helpful in this role

Education/Experience:
* Bachelor's degree in a technical, liberal arts or business-related field
* Experience managing high visibility partnerships that are complex and rewarding
* Experience in tech (preferred).

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 239334 when responding to this ad.

---