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Job Requirements of Call Center Representative -Customer Service:
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Employment Type:
Contractor
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Location:
Pflugerville, TX (Onsite)
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Call Center Representative -Customer Service
BCforward
Pflugerville, TX (Onsite)
Contractor
BCforward is currently seeking a highly motivated Customer Services - Call Center for an opportunity in Austin, TX. Position Title: Customer Services - Call CenterLocation: Austin, TX 78727Anticipated Start Date: December 2nd, 2024Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12+ months (with possibility of extension or conversion)Job Type: Contract, 40 HRS WEEKLY, OnsitePay Range: $19 - $20/hr.Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description:Responsibilities:
- Customer Service Management - Responsible for ensuring accurate data is entered into the TPL databases/networks/applications.
- Maintaining on going phone calls in a call center environment.
- Must be available for any 8-hour shift from 7 am to 7 pm.
- We are unable to accommodate schedule change requests during the first 90 days.
- This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents are all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed. Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
Interested candidates please send resume in Word format to Please reference job code 230832 when responding to this ad.
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