Project Manager

BCForward is currently seeking a highly motivated Project Manager in Markham/Toronto, ON.

Position Title: Project Manager

Location: Markham/Toronto, ON

Anticipated Start Date: 10th -March-2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 + months contract to permanent

Job Type: [FULL TIME (>%3D40 HRS WEEKLY), [CONTRACT], [ONSITE]

Pay Range: $55/hr - $59.08/hr

NOTE: Candidate must be authorized to work in US without any sponsorship.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

The Project Manager specializing in Critical Incident Management is responsible for overseeing the response to critical incidents that disrupt business operations.

This role involves coordinating with various teams to ensure swift resolution, minimizing impact, and maintaining business continuity.

Key Responsibilities:

Incident Response Coordination: Lead the response to critical incidents, ensuring timely and effective resolution.

Stakeholder Communication: Act as the primary point of contact for stakeholders during incidents, providing regular updates and status reports.

Incident Analysis: Conduct thorough post-incident analysis to identify root causes and implement preventive measures.

Process Improvement: Develop and refine incident management processes to enhance efficiency and effectiveness.

Team Leadership: Manage and mentor a team of incident analysts and coordinators.

Documentation: Maintain detailed records of incidents, responses, and outcomes for future reference and compliance purposes.

Training and Awareness: Conduct training sessions and workshops to improve incident response capabilities across the organization.

Qualifications:

Education: Bachelor's degree in information technology, Business Administration, or a related field.

Experience: Minimum of 5 years of experience in incident management or a related field, with at least 2 years in a project management role.

Certifications: Relevant certifications such as PMP, ITIL, or CISSP are preferred.

Skills:

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Analytical and problem-solving skills.

Ability to work under pressure and manage multiple priorities.

Proficiency in incident management tools and software.

Key Objectives:

Ensure rapid and effective resolution of critical incidents.

Minimize the impact of incidents on business operations.

Continuously improve incident management processes and practices.

Foster a culture of resilience and preparedness within the organization.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235904 when responding to this ad.