Global Community Manager III

Global Community Manager III

BCforward is currently seeking Global Community Manager III for remote opportunity!!

Position Title: Global Community Manager III

Location: Remote

Anticipated Start Date: 3/28/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 06+ Months

Job Type: Contract (>%3D40 HRS WEEKLY)

Pay Range: $55 - $65/HR

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Title: Global Community Manager III

Duration: 06+ Months contract with possibility of extension

Location: Remote

Community Manager, WhatsApp and Facebook

• We're looking for a Community Manager to join Client's Content Studio team, focusing on the Facebook and WhatsApp official brand social accounts -- including @Whatsapp @facebook. This person will be the expert on our communities, and responsible for creating engagement strategies to deepen connections with our communities.
• This person should be passionate about all things young adults and operate with a global mindset.
• In this role, you will collaborate closely with our community management agency on engagement, reporting, and strategy.
• While the agency handles the day-to-day community management and moderation, you will be expected to analyze both quantitative and qualitative data and provide recommendations to execute against in order to improve the overall community experience.
• You will also be an integral part of our community listening and insights engine, which serves our broader team responsible for building creative and messaging to serve our customers.
• This is a highly collaborative role that will work cross-functionally with digital, creative, international programs, and product teams. The ability to navigate large cross-functional teams and working models while exhibiting strong decision making for impact is key.

Key Responsibilities

• Be the expert in our @whatsapp and @facebook's communities. Know their interests and behaviors and how to best connect with them and keep them engaged. Be prepared to share these insights with the team at a regular cadence.
• Help craft our @whatsapp and @facebook brands' engagement strategies; Including tone of voice executions, pitching net-new engagement strategies, and finding new avenues to embed our brand in these communities to better support and serve the YA community on Facebook and our global community across WhatsApp
• Oversee and own vendor's community management efforts, including their work replying to comments on owned content and engaging on outside content from @whatsapp and @facebook handles
• Analyze community data/relevant trends (e.g. sentiment, conversation trends in natively on platform & via social listening tools) and produce actionable recommendations and optimizations for community building and engagement
• Partner with Social Media Managers and Creative Strategists on creating community-first social creative and experiences. Includes text-based posts to surprise and delight, to IRL community engagement activations.
• Navigate and support crisis response team during peak moments, escalating sensitive community conversations and providing recommendations in those moments

Required Experience

• Passionate about [Communities] and excitement to be in this role.
• 4+ years of experience handling community management and social strategy for digital-first brands driving culture
• Is proactive in pitching ideas, taking ownership of your day-to-day work, and escalating wins that shine a spotlight on the amazing work this team does.
• Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner.
• Strong copywriter, both for social copy and presentations
• Past experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing
• Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them.
• Understands intricately how all of the prominent social platform's work - can publish if needed

Preferred Experience:

• Experience building queries in a social listening tool as well as optimizing and reporting
• Is familiar with MELTWATER, ASANA and BRANDWATCH tooling
• Content creation experience - IG reels, Tik Tok, Threads
• Managing Community groups in platforms like Facebook Groups, Discord, Reddit, etc.
• Stays up to date with Industry trends related to Community Management ??Social

Must-Have Skills

• Copywriting****
• Previous community management experience
• Proactiveness

Nice-to-have Skills

• Previous creative execution
• Social listening experience
• Comfortability on being on camera

Years of Experience:

4+ years of experience

Degrees/Certifications Required:

Bachelor's degree

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236740 when responding to this ad.

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